University Hospitals Dermatology Westlake

"I adore Dr. Rosanne Paul and I appreciate her efforts. She called me to apologize on behalf of her short-staffed schedulers.. However, I am uncomfortable ever returning because of a receptionist there. There is a receptionist/scheduler in her office that was always a little cranky. I chucked it up to, again, understaffed, stressful work environment. She was always saying more with her eyes and tone than with her words, so it was easy to ignore. 07/18/23 I got an order from Dr. Paul at my followup, that I'd need more treatment for another month. I gave the order to the receptionist and her sass was palpable. "I can’t schedule you right now. I am busy. I need to call you to do it." Okay fine. 4 weeks go by and that right there is the amount of time (give or take a little) that I could have finished my treatment. I can’t ever know for certain but, it felt pointed. Mistakes happen but I called to that office (2 rings) and voicemail ..twice. I called Dr. Paul's other location and got clinical staff on the line, and they told me that I should have received a pink slip and that was my ticket to get scheduled, so they were confused on why I was calling them. I explained the women wouldnt schdule me right then and there. I was calling to get ahold of someone, anyone live... finally Dr. Paul herself called back. Again, she apologized and before my phone died, we were going to get someone from her clinical staff to schedule. Before I called back I realized I simply feel uncomfortable returning to the westlake location again. Its already taxing on my job to leave in the middle of the day for nearly over an hour, three times a week, so I decided I wont be returning. The said sassy receptionist gave me bad feelings and it almost felt purposeful. Obviously without knowing I can’t say that, but all I know how she made me feel each visit and how she made me feel the day I was supposed to be scheduled. She needs to be talked to."

"I have have had three surgical procedures performed by Dr. Bryan Carroll and his team. Each procedure was done expertly, calmly, reassuringly, and in a timely manner. The office and treatment rooms were spotless and fully equipped. Dr. Carroll's team is a remarkable assortment of well educated and well trained professionals. Dr. Carrol is a consummate professional. His interest in my cases is genuine. The extent of his skill, education, and empathy for his patient was evident throughout each encounter. I believe that I am fortunate to be a patient in the best dermatology practice in NE Ohio."

"I had a terrible experience. The assistant I saw at the start had a mask on that was so loose you could put two fingers around three sides. I told her to tighten it. She responded”I really don’t care. “. I told the doctor about this. She sided with her and said I heard wrong then I said NO I did not. She said would talk to her. I do not feel safe there. Will never return."

"Was very pleased with Dr. callahan she was very nice and even though I was 25 minutes late she still took the time to see me"