CVS

"Awful. The women here are absolutely arrogant, rude, and seem to hate their jobs. I mean not an employee or two - every single employee. If CVS treats you bad as employees (which I would not be surprised by this), it's not customers' faults. They do not fill prescriptions properly, run them through insurance improperly. Guessing they are not trained at all. It's tough to get through to a human on the phone, they push their app. I do not ascribe to cell phone use/apps (only calls and texts) for anything - if you don't either, good luck :(. CVS also owns our insurance, Aetna. They just bought Oak Street Health in '22 or '23 - so as they grab everything up and we citizens that work for insurance have very limited options, the service gets worse! Think I'll try CVS in either Akron or Canton, as I've seen suggested elsewhere that they are not as bad as Green."

"If I could give this CVS a 0 star, I would. Absolutely horrible customer service from the cashier this afternoon when I was attempting to buy my 8 year old some CHILDRENS cough medicine. I used the self check out, it said I had an age restricted item. Cashier said she would be right over. She must have forgot in the one minute it took for me to ask her again to come over. When she did I showed her my ID (just got married so all I have is the paper DL) she avoided eye contact and kept looking over at her coworker. I asked her if everything was ok and she said "I NEED YOUR ID. THAT IS JUST A PIECE OF PAPER." I said no. This is a legal ID, until my new one comes in the mail. Even her coworker was trying to tell her that my ID was legitimate. She just stood there. I then asked for her manager. When he came over, I explained to him what was happening, and he right away had his competent employee ring up my purchase. I will never go back to that CVS ever again. And I have spent hundreds and hundreds of dollars there over the years. Train your employees to know laws, regulations, and decent respect for people."

"This review is on behalf of the pharmacist Megan, she is very helpful, and courteous, you can tell she cares about her job! The fill in they had on August 5th 2023 was very rude and talked very down to me on the phone! Megan thank you for being kind!"

"I had an antibiotic called in for strep. Went to pick it up and they said they didn’t have anything for me. I Called my doctor and they said they would call it in again. 2 1/2 hours later I called the pharmacy and the phone prompt said it was in process. Cool- I figured by the time I get there it will be ready. I pull up and they tell me it’s out of stock. NO CALL OR TEXT TO ME, DID NOT CALL MY DOCTOR TO GET AN ALTERNATE. How is this okay?! They just let me show up an hour before closing to tell me they don’t even have it. After the pharmacist was too cowardly to come talk to me about it and instead yelled back and forth to the tech, they said they were sending it to a different location and I could go pick it up now. I headed that way and called to find out THEY ARE CLOSED. I will be submitting a formal complaint."

"Very disappointed as I can’t even get a hold of the pharmacy to ask why they won’t fill my prescription I’ve needed since THURSDAY 07/06. Every time I call no one answers at the pharmacy. My fiancé was just up there to pick up my medication and they filled it for 2 days again versus 15 days which my doctor changed on Thursday. Also while he was there, they just let the phones ring! No one even attempted to help the customers on the telephone. Absolutely atrocious service."