Rite Aid

"If I could give a 0 I would. Pharmacy is outright ridiculous! There is room for serious overhaul from the techs to the pharmacist! They should fire all of them!"

"No customer service whatsoever. Stood in line at pharmacy for 15 minutes just for them to tell me to ask someone up front if they carried a liquid vitamin D3. Never offered to assist me. There was only one clerk on the floor and she was at the register. I will never come back here again. Also the pharmacy tech was not friendly."

"Don't use this rite aid. Support is awful and I cannot get through their phone system at all. This has been an issue since I moved to the area. When I lived near a different rite aid, when I was out of refills, they would send a message to the doctor to request a refill and my prescription would be ready rather quickly. After calling multiple times, not being able to get through, I went in to speak to someone at this location to ask them to refill my prescription and they said I had no more refills. I asked if they could reach out to my doctor and they said they couldn't. I told them I never had this problem before and rite aid would usually contact the doctor. They said they are unable to do it. I then iterated that the other rite aid was able to and then the pharmacist reluctantly went over to the computer, spent approximately 30 seconds on it and she then told me the request had been sent to my doctor. Days went by and I got no update. After multiple attempts of not being able to get through via phone for an update, I drove here and went in. Out of curiosity, while standing in this rite aid, I called and pressed the option to speak to a person. No phones rang. I thought it was a mistake so while standing near the desk I called twice more and nothing rang. I asked the person behind the counter and she stated sometimes they just don't get calls. I asked about the prescription request and they said they were still waiting for a response from my doctor. I sent a message to my doctor and she stated she didn't get a request. She sent an updated prescription to this location, which still took days to be acknowledged, let alone filled. Today, as I needed a refill, I optimistically called them again, pressed the option to speak to someone, just to be informed that this rite aid pharmacy is closed."

"I've never had any problems with this Rite Aid. On occasion they will be a touch understocked in some places, but this never lasts long, and what store can say they aren't."

"1. Pharmacy contacts Dr.'s via FAX machine for refills - no one uses fax machine anymore. 2. After driving up yesterday, being told they contacted my Dr via fax (knowing my Dr. doesn't have a fax machine) I had call Dr. this on behalf of Right Aid to continue my refill. Giving pharmacy time, 3 hrs later, the phone prompt says it isn't ready (standard med, always in stock). So, I tried to call the pharmacy for further clarification. Nope, Pharmacy won't answer the phone 5 calls in a row - 15 mins gone. Called the store to connect me, repeatedly. Pharmacy hung up on me then didn't answer the phone! Now 30 mins for me to clear up an issue that begins with Rite Aid, contacting people on a device no one has used in 15 years, and ending with zero customer service from their employees who handle the most sensitive issues. Now I get to go in there, and I am angry."