Broadway Family Medicine, Inc

"Had to leave and get new doc. All ways billing us when we had paid are copay and billing never getting back with us to fix it. Just can't stand over charging us all the time and saying is the ins fault and now not getting back with us to fix it. And my last visit I got charged 2 times 180. And 190. For my yearly visit and I only seen the doc for maybe 5 min in my room. I could not ask her anything she kept answering her cell phone. And she left the room. 370.00 For that please"

"It pains me to write this, but after seeing the other reviews, I feel it's necessary to warn other people about this practice. When we were referred to this doctor, everything seemed ok. Janna was awesome, but we never actually met the doctor ever after almost a year. Little things started to appear as some red flags, like when they said the whole family has to be seen if we want our baby at this office. The biggest was when Janna and another staff member left. Now the office is calling us to reschedule an appointment because of staffing issues. BEWARE, they are losing the good staff and now they're losing patients. After having a conversation with their staff on the phone expressing my concerns, I realized this isn't the right fit for us. I was surprised that they sent us a letter of dismissal (as another review wrote) and SHUT US OUT OF THE PATIENT PORTAL!!! ***On top of all of this, they kept trying to charge us a copay that was higher than our health insurance copay in the card. We wouldn't have caught it if we weren't aware of our copays."

"This practice has slowing been going down hill this year. I have some medical issues going on that needed addressed by specialist. Every time I have tried to get a referral to said specialist nothing is ever sent correctly. Not once, twice, but three times. I asked to speak to someone in charge of the office. Instead of dealing with the issue at hand they would rather kick you out of the practice. This wasn’t a problem until the last couple of months. If their staff doesn’t know send a referral over with all the information inform your staff instead of dismissing patients that have been there years, when they follow up on their care."

"As a patient who has been with them for 17yrs, and send me a letter stating I’m dismissed for missing appointments. I have missed 3 not at one time, but several months from each other. Life gets the best of everyone, and especially when you have parents who have health issues. I didn’t call to cancel that was my fault, however that’s not what is going through your mind to do when one, or both parents are in the hospital. Never was told if you miss another appointment, out you go. To throw you like garbage is devastating. I have told many people about to go to them. They are so good especially Janna which she no longer works there. Then to have a letter saying dismissed like a slap to your face. Even if someone was there 30yrs, and missed gone dismissed.. I thought they care for the patient NO!!! It’s all about the money. When I tried to ask to speak to someone the lady was so rude. Saying I’m going to hang up on you for real. By then I said two not so good words and hung up. What’s funny I never see the main doctor she is always booked up. Which is fine don’t want to see her anyways. Just goes to show you it’s all about the money. They will find other people to replace ya."

"Janna is absolutely incredible. It's not about her making you feel better with prescription medications, it's about her really taking the time to understand you and what you're experiencing. She is very calm and thoughtful with her decisions and I couldn't ask for more. She even took the time to spontaneously remove a mole that was driving me insane. Thank you, Janna!"