Family Resource Center: Sidney Campus

"EDIT: And they clearly can not help people if staff themselves need psychological help!!! Beware, do not work here. I left because this place does not treat you with the respect that you deserve. I put in my two weeks notice and they immediately asked for my keys and told me to leave. I just received in the mail a can of soup that I left at the Family Resource Center. They are very Petty and unprofessional. They spent $9 to mail me a can of Campbell's chicken noodle soup. The entire office needs a revamp and I would be very careful bringing anyone here for mental health help when the staff themselves need it most The entire office needs a revamp"

"Sad they closed Troy I like my new councilor I quit coming awhile back to being overwhelmed between a case worker a couciling and peer support texted every day right now I feel like I'm not benefiting from couciling do I stuggle with teletherapy don't have a case worker nomore And been waiting 2 months so far a new one last case worker and secretary were having conversations about and case worker made me feel attacked"

"Be careful of this place. You are just a number. Your mental health is not priority. They are a business, and treat mental health as a business only. You are just a number. All staff speak bad about everyone sitting in the waiting room. I'd be very cautious. Find a place that cares about your mental illness, not just a payment option."

"If I could rate this lower I would. I was sent to try to schedule an appointment from a referral made by your Troy office by the Supervisor of Telehealth. She assured me I would be in and helped in a good amount of time efficiently. If not she’d try to see what she could do. Come to find out I’m on a waiting list to even be scheduled! I’m on a waiting list for a waiting list!!! Everyone says they care about mental health.. I’m starting to be severely disappointed by our systems.. I was told by her and by my primary care physician you guys were good… but looking at how I’ve been treated and others if this is what good is considered now I’m beyond scared for our world…"

"Our child had a counselor who was wonderful, even communicated in emails when needed. However, our appointment has been cancelled three times from the facility within a two month period. We wouldn't receive a reminder phone call (which we made sure they had the accurate phone numbers), show up to the appointment, to learn that the appointment was cancelled. According to their computers they called to inform, however no phone call or voicemail was ever received. We scheduled two appointments with the receptionist, to learn the the receptionist never fully scheduled the appointment, so again we showed up thinking our son had an appointment, and didn't. Counseling is a huge need for adults and children, our counselor was amazing, when we were able to meet with her, which was not as frequently as our child needed."