Lake County YMCA West End Branch

"Don’t go there on a Holiday the people are really rude. Can’t even say “good morning”? Might as well say “go to hell”. Never going there on a holiday. I’m not talking about the staff. The people that come there. Put a sign on the doors “if you can’t be polite and friendly don’t come here” They should real watch who parks in the handicap area to, a guy pulled in with a red mustang and went in and played basketball and he wasn’t handicapped at all."

"Coming here it’s always packed, $70 for a two person membership is steep, but we honestly have the membership for the sauna and steam room. If those two perks were not at this gym we would not come here. Not to mention the amount of machines that just are not present to use. They let kids 12 years old and up go into the gym unaccompanied and they have absolutely no gym etiquette with no parent around to teach them. The staff members don’t even say anything to them. I also have seen more than once now they do not clean machines after use. It’s just. Gross. I would yell at their parents but they’re not around obviously. It’s not ALL of them, but a good majority. If you’re going to bring your child to the gym teach them gym etiquette, teach them about infections that can occur from not cleaning machines. Not to mention proper techniques on USING the machines so they aren’t developing injury."

"The gym is clean and the space is nice. The issue is the classes. I don't know who certifies the instructors (or even if they are certified). The classes are not structured in any way, and the instructors often come in unprepared (late, looking for music, setting up). I finally dropped my membership and joined another gym."

"Big facility. Pools are nice when you are able to use them. Field house is huge and fun to shoot hoops - when the rare times they are open. Workout room has lots of machines and stuff, but I believe it's poorly designed because the free weight area is so small and always crowded. My issues are that they need to get better schedules for open/free times in the pool and field house. I know its hard because they are attached to the high school and the high school uses both the pools and field house for their practices. Also with senior center their too, it's next to impossible to get an open hoop to shoot baskets or enjoy the pools. Also going there in the evening is impossible because it's always packed with teenagers running around that just got out of school. Not trying to be a Karen, but its just that when you're paying $45 a month, you should be able to enjoy all the facilities when you want. The good thing is with a Y membership you can visit any Y in the state, so I'm not canceling my membership, but I will visit other locations in Mt area besides this one. Like I said, even though this place is shared by both the school and the senior center, they just need to get the scheduling down."

"Poor managment, scheduling, and time management. There are a total of four basketball courts and around 40-50 people wanting to play basketball. The problem is there are very limited hours available for basketball. Instead there are two gyms closed off not being used for hours, and pickle ball or ping pong taking up the other two courts with 4-10 people playing. I find it hard to beleive that these 10 people should have priority over the 50 people wanting to play basketball, when it can be done in other places. The staff is so out of touch that if you run into any problem with memberships, day passes, or the 24-hour key-fob you will likely have to wait long periods of time if you even get lucky enough to find a solution. Not only are the staff and management incompitant, but they dispise anyone under the age of 21, and have shown periodic signs of racism/discrimination. The free weight portion of the gym is too small, the pools are never open just like the basketball courts, the sauna/steam room has been broken for 2+ years, the studio room and feildhouse no longer have accurate schedules, etc."