Professional Driving School

"I am extremely disappointed with my experience at the Professional Driving School. Medina (main campus Parma). My son, due to extenuating circumstances, has decided to wait till he turns 18 to take the driver's exam. He had already made payment to Professional Driving School and asked for a refund as no services had been rendered. The school is refusing to give him a refund. Instead, they hide behind the fine print of their policy of no refunds after 6 months. The customer support has been unresponsive and at times smug & rude. I would strongly advise others to steer clear of this company unless you're prepared for frustration and disappointment. Buyers be aware of the fine print. I think it's shameful of a company to take money from teenagers when they have supplied nothing in return."

"I give this driving school a 5 star rating out of 5. My driving instructor, Nikmet, is a highly experienced instructor. He was very calm, which was helpful for a very nervous student like myself. The office staff was also helpful and responsive whenever I had questions. Thank you very much!"

"Just spoke on the phone with lady at the office super helpful very upfront about everything and gave me great information on everything about the process great customer service"

"Super, extremely rude, low paid, no customer service skill workers who try to flex their false sense of “power”. Refused to accept debit card while my daughter was in their office because keying in the card numbers was “too much work”. Insisted she leave to get cash and bring it back or go online to pay. Took months after completing written course before they had availability to do in cars, but they will not tell you that upfront. They force you to pay $458 for in cars before you can even see the in car availability schedule. Did all of this ridiculousness, waited months on them to perform the services they are selling, then my daughter went to take her driving test and didn’t have the certificate of completion. We walked down to the Professional Driving School Office on Snow Rd to ask if they could print it for her. One piece of paper, black and white, no fancy seals or signatures. All smiles, of course they can print it….for TWENTY DOLLARS!!!! One piece of paper. She said that’s the cost to “re-print it”. I pointed out they never printed it once. Totally ridiculous fees and extremely long wait time. Lazy workers. I suggest going to any other driving school. I would not recommend this business to family, friends and not even to enemies. Terrible experience with this business who consistently had shady business practices throughout the entire encounter."