Walgreens

"A better pharmacy experience does exist!!!! In recent years dealing with any pharmacy has become something we generally dread! Locations shutting down in our area have only added to the crowds wait times and aggravation. The exhausted overworked employees are often unpleasant as a result. Although I’m sure the stress and workload of the pharmacy staff at Walgreens is a trying as any other pharmacy. I’m pleased to say you’d never know it from the outside looking in. I’m happy to say both the friendly young lady who helped me at the drive thru pick up window my last in person visit and the delightful young man assisting me over the phone today were polite knowledgeable and eager to help me address my issue with a mistaken second profile as well as to see to it my prescriptions would be available in a timely manner. They answered all my questions and verified my contact information to avoid any confusion moving forward. They really try hard to provide exceptional customer service and clearly value their customers health and well being"

"Pharmacy is terrible don't have prescriptions ready when they say they they will be been there twice it was supposed to be ready when I was there first time told me 15 minutes I left came back and hour later and still wasn't ready this time told 20 to 30 minutes"

"Can’t never get a hold of anyone! My mom tried to get her prescription refilled was first told she did not have any refills, which she has 3. The lady put her on hold she was on hold for 40 mins then Walgreens just hung up on her. I then called myself phone rang for 30 mins no one answered! I had to drive up there to get the refill and then waited 20+ minutes!"

"The customer service and delays at the Fairborn location are completely unacceptable. I was told a prescription would be ready at 4:30 and was told I would have to wait an additional 20 minutes when I showed up at the time they told me it would be ready. This is the third incident of poor customer service I’ve experienced at this location."

"Walgreens is now using an automated "central fill" system for prescription refills instead of having the local pharmacist fill it. So now you'll get your Rx inside a large, non-recyclable plastic bag (instead of paper) and the pills will always be in the same HUGE pill bottle - regardless of quantity or pill size! So lots of extra plastic waste, plus more space taken up in your cabinet (and carry-on bag when traveling). Oh and the thin plastic bag has your personal details printed on it (HIPAA info), so now you have to figure out some way to properly dispose of it - unlike paper that can be tossed in the shredder easily! Clearly this was a short-sighted cost-cutting measure by corporate. I've found internet forums where Walgreens pharmacy staff say the central fill system sometimes sends empty bottles or the wrong bottle. So, while I really like this store and the staff are all great, I'm not sure I'll continue to get my Rx here because of this. It's environmentally unsound, prone to errors, and a huge personal inconvenience. Why bother when I can get a normal Rx package from other stores?"