CVS

"I have 1 prescription in particular that is always difficult to get on time. I have been on it for almost a year. This time I watched it being in process for over a week. I went to pick it up and 2 others up Monday only to find they cancelled it without letting me know because it's expensive. The pharmacy said they would have it the next day. When I stopped in it's now at least another day out and I've been out for a week. This one takes a few doses to build up and shouldn't be missed. Unfortunately this is a reoccurring event at this location. I'm just glad it doesn't cause withdrawals to bad, but I do notice when I miss it."

"Went here to get a prescription filled. Was told it would take 30 mins ended up being over an hour. Pharmacy staff was extremely rude and not helpful at all. I will no longer get my prescriptions filled or do any other type of shopping at this or any other CVS and I recommend you do the same unless you enjoy disappointment and being frustrated by rude pharmacy employees."

"My 2 experiences with CVS Minute Clinic weren’t bad. However, my latest experience with the pharmacy was horrendous. When your doctor calls in a prescription that’s badly needed, “It’s on back order,” is not an acceptable answer. I went to Lewis Center Kroger pharmacy this afternoon to ask if this drug was available to them and within a minute, the pharmacist had it in hand. The pharmacist said she’d call CVS Houck Road and have my prescriptions transferred to Kroger Lewis Center. When they called, CVS Houck Road was closed between 1:00 - 2:00 p.m. “for lunch” so I had to wait a little longer but at least I knew I’d have the medication available to me today. The pharmacy staff at Lewis Center were professional, helpful and very kind. I’ll have to drive a little further for my prescriptions but the customer service is worth it."

"On multiple occasions when coming into this specific CVS we are met with attitudes, hostility and overall poor customer service. The Pharmacist in the center desk glares at incoming customers. When simply asking a question regarding an ETA for a back ordered medicine we are treated as idiots. He may not realize that he is not the only professional that deals with back ordered supplies. It is common in 2023 however having empathy and compassion when dealing with human beings who have an ESSENTIAL medication for their special needs child would go along way. This man should not be dealing with customers let alone medications. This pharmacist needs leadership training, management training and customer service training and quite possibly a hug."

"I picked up my prescriptions, 7 of them on the 20th and missing one. I waited one week to see if they got it in yet. I was informed that it was recalled and I can't get anymore. I have been without my blood pressure medication for several days now. So why didn't they inform me on the 20th that I couldn't get it? Now have to call the doctor to change my medicine"