Strongsville Medical Center

"Labs and radiology now close at 5 not 6, registration has to be done every single time. Even if there the week before for the same labs. Registration literally turned me away 5 minutes to 5 because she had 2 other people waiting. I was there before 5, and should have been helped. Several others were having the same issue. How is there such a disconnect ? I was treated poorly by the woman, she was rude and dismissive and that's not acceptable. I made arrangements to leave work early to be there on time, just to be told they close early now and they won't help me even though I was there before the new closing time. Back again today 10.12 and not only did I get there at 435 straight to registration, but I wasn't helped until after the woman shut off the lights at 455 and helped me at 457... then she tells me there are no orders in at all...seriously.... I am disgusted at the disconnect within southwest. I will be looking at other hospitals because this is ridiculous"

"I have been in the emergency room either for myself or family members for years since it has been open. The staff has always been super helpful and attentive. The wait time is so quick even during the pandemic. I do not know why people have any bad reviews because their staff always been attentive and have gone above and beyond. I am super picky and this place is THE best! best care and timely service/care"

"Diane C. The RN during the MRI was great. If I ever need another one done I will go there. Made me feel welcome and comfortable as I was very nervous and my first time for an MRI Thank you"

"Dissatisfied on all fronts. I have tried southwest hospital multiple times over the years thinking it might be better and never has been. I have had misdiagnoses, undiagnosed broken bones and horribly rude employee experiences. The building is difficult to navigate through and parking is a mess. I will not be returning. My last appointment was supposed to be with radiology. I was referred by a dr from a different hospital. I called and scheduled the appointment at the highlighted number on my referral sheet. I read the person on the phone all my info so they would know what i needed. I called the morning of my appointment to verify where i was going in the building and they even pulled up my info on the phone. We scheduled and I showed up early for check in. Upon check in there is clearly a problem. The woman checking me in tells us to sit in the waiting area. She walks out of site and into a room off the reception area. She then proceeds to make a phone call to someone and discuss me and my referal. She told the person on the phone i had an invalid referral. They were discussing me and my referral sheet (which was given to me by a dr from university hospitals) I could hear her say that yes I was scheduled and in the computer system. SHe said nobody was in the radiology department to do an ultrasound. She even proceeded to discuss why my referral form looked fake and implied that I had forged a referral!!! I was embarrassed and angry. She then ended the call and came back into the waiting room clearly unaware I could hear her as Im sure the other patients could. She gave me back my referral form and told me I was scheduled for the wrong type of ultrasound and to call the highlighted number and reschedule. However I have not as the highlighted number is the one i originally called. The entire ordeal took about half hour and i wasn't even seen. Very disappointed"

"We had to go here over the weekend during an out-of-town trip from Charlotte, NC visiting family in Cleveland with my 10 month old son who had pink eye. Total wait time in the lobby and the room was right at 2 hours. If we saw a doctor for more than 3 minutes to confirm the pink eye it was a miracle. What a disgrace to call yourself an Urgent Care and make a baby wait that long for essentially an eye drop prescription. People who got there just after we arrived were STILL in the waiting room when we left. How awful. In Charlotte we have these wonderful facilities called FastMed Urgent Cares. In and out in less than 30 minutes with great care every time, no matter the time of day. My wish for the good people of Cleveland is that these facilities come to your area. What a shame it is that you are subjected to such poor care and service from Southwest."