CVS

"I work in medicine, and was appalled at the lack of transparency/effort on the part of the person at the counter filling my medication. I was trying to fill new mupirocin ointment, a very inexpensive, generic topical antibiotic. This medication is listed, with the good RX coupon, for $16.57 at CVS. However, I was told that this prescription was not covered by my insurance. When I asked if they had my correct insurance information, I was told that they were unable to obtain that information. All the while, I stood there with my insurance card out. I find it hard to believe that a pharmacy cannot tell what insurance they are billing for a medication. There was no offer of a discount card, and I paid $55 for a 22 g tube of a topical antibiotic ointment. This is terrible service, and this is the type of thing that I hear repeated to me on a daily basis from my patients. I will never use CVS pharmacy again. I suggest you take your business elsewhere as well."

"I have a child with asthma his mom dropped his script off on Tuesday they said they would call us to pick it up the next day and it is now Sunday I called and asked about it and they can not order it today on a Sunday, but it was supposed to be there Wednesday so I guess my kid just suffers?? I bet that the people who work there that there kids have all there medication, and I was upset and the jackass on the phone the pharmacist acted like it was our fault that they obviously forgot to order this poor kids inhaler....pathetic."

"So I went to pick up a script today and I usually use the CVS in Target on Monroe St which I have 0 complaints with ever, but since I have the flu drive thru makes more sense. Anyways, This pharmacy has two drive-through so I go to the outer one because there’s somebody in the first one already press the button somebody comes to the window goes are you dropping off or picking up? Reply and say that I’m picking up, she said You have to use the other lane that one is for drop offs only. So I assumed I had missed the sign or something so I drive back around and get behind the other guy. There’s zero signage that says anything about one lane being for drop offs and one lane being for pick ups, however they do have it posted what time their lunch break is. I asked the woman who came to the window to get my prescription for me. How is anybody supposed to know if there’s no signage she said that’s not my problem CVS needs to post a sign and if there’s not a sign out there anymore I don’t know what to say it’s not my problem. Really? Good to know I won’t be back to this pharmacy. How hard would it be to put a nice sign up there like they do announcing their lunchtimes? The only good thing I can say, is my script was ready on time. Which is why they got a 2 star!"

"If I had a choice to change pharmacies I would. But unfortunately I can not. On 3 diff occasions my script was not refilled with the auto refill. But that's not the main problem. The main problem is the customer service. When I go to the drive thru with only 4 cars in it shouldn't take 15 minutes per car.. And if I go inside the cashier's have no sense of urgency. . I come to the Toledo store on monroe and Douglas because it was 24 hours but after COVID it's only open until11pm. I work nights. So when I have very little time to sleep work 12 hour nights, I don't have the time nor patience to deal with this on a monthly basis. I must have to change to the pharmacy inside the Target store which isn't close to me. Very frustrating, Melissa Bailey"

"The worst service ever, everyone from the Tech to the Pharmacist walking around with no sense of urgency constantly having side conversations. Drive to is always backed up there's never been a time I walked in and haven't seen someone just sitting on their phone. When you complain you are made to be in wrong because you're not in a happy enough mood to say goodbye before you hang up. That according to the lady I spoke with about them not feeling a prescription nor informing that I would need to wait. Secondly they put back a drug athat wasn't available until the 3rd of November, I attempted picked the drug up on the 13th of November. CVS policy is to hold a drug for 14 days. Because no one there seems to care about their job I'm sure they don't care about their 2.0 star rating."