Rite Aid

"Went in for an item the site said was in stock. They didn't have it, but had plenty of uncaring excuses for why they didn't. Not concerned that other Rite Aid's also show it in stock. I'm not driving to every Rite Aid store to find it. I'll shop elsewhere. Manager too busy, laid back, relaxing in sneakers in the office. I don't need you, you need customers. There are plenty of other places to shop"

"This review is regarding a poor interaction with a female employee on Saturday, December 30th at around 8:45 AM. I went in this morning to get a maintenance inhaler filled that I was already out of for 13 days due to another pharmacy's mistake (it's Trelegy, which being off of for so long can make a person very sick). I already talked to this pharmacy twice the week before about getting it filled- they told me they have it in stock and it would be ready on Saturday, December 30th. The female employee attempted to dismiss me, telling me the store doesn't have it in stock. When I told her I was told by two previous employees that they would have it, she said the store wouldn't have it until Monday, when the truck comes. I told her again that I was told the store would have it and I can't go much longer with out it- she nastily turned around to her male coworker and said, "can you handle this? He needs his Trelegy". The male employee promptly assisted me with filling the Trelegy they did indeed have in stock. If I would have just accepted her word for it, that would be another 3 days I'd be out of my inhaler which literally keeps me alive. This was reported to corporate this morning. The female employee was also rude on the phone when we called in to get her name- she spelled it out, said "thank you, bye bye" and hung up on us. I sincerely wish this location would have been closed down instead of the 3911 Secor Road Rite Aid, because we have multiple incidents with this store. I'll be sharing this everywhere I can."

"Good luck trying to get someone to answer the phone, no matter the time of day. They rarely do, which means you'll have to possibly waste gas and time going there to check on a prescription that isn't even ready."

"Its a pharmacy, so obviously it has got all your first aid needs! But thats not all, they sell snack foods some canned goods and seasonal tchotchkes (cute decor) as well as nail products and makeup, hair accessories and dyes, hair spray, shampoos and conditioners! And I've never had a bad experience with the staff, they always are willing to help you find anything that you are looking for!"

"Used to be good but for the past year has become increasingly worse! They mixed up all my insurance and benefits information which lead to me being over and under charged for months which then caused a whole reimbursement process I had to handle myself. To this day, every time I try to pick up they tell me my information is wrong and I have to write it down or show my phone again because they don’t fix it on their side. *All* of their attitudes are horrible and they hate to admit they made a mistake, becoming rude if you ask any questions. First, they started doubling filling one my scripts which I obviously decline. However, this past week has been unacceptable. It started on the 18th when I came to pick up a refill and they said my “request was denied” I didn’t question it and allowed the worker to resend a request to my doctor. Fast forward to today the 24th I come to pick it up and after waiting 30 minutes they tell me again that it was denied. I called my doctor before leaving and was told that it actually wasn’t denied from the beginning, only the second request they put in last week was denied because they already had the script! I spoke to a new worker (while the previous one kept side-eyeing me and making conversations with other workers) and after being told it was denied I explained I just got off the phone and that was incorrect. She told me that I’m right and that my request is in the system but now they don’t have my prescription and there’s a shortage. I accepted this and asked if they could transfer it to another location. Without even checking she just looked me up and down and said “No”. That’s all. I asked if the other locations were also short and she said yes. I just accepted the conversation was over and went back to my car and called the Laskey Location. They have it, turns out all of the other locations have it. Then I had to wait 2 hours for the original pharmacists to even agree to the transfer. Just ridiculous. If you don’t enjoy your job that’s fine, but don’t mess around with peoples health because you aren’t happy."