Firehouse Subs 4606 Belden Village Street Northwest, Canton, OH 44718

"Instead of leaving negative review I filled out a form/ emailed corporate. Always had decent food at this location until today. That is the only reason of leaving 2 stars instead of one star."

"Went in and ordered 2 sandwiches and 2 bags of chips and a drink. When I left I totally forgot to grab the 2 bags of chips, obviously my mistake but when I called in to see if I could get a credit for those chips she had no way of giving me a credit. Since I was on my lunch break I didn't have time to run back and get them. I was planning on ordering sandwiches again another day and getting them then. Since there was no way to receive a credit it was either today or not at all. Drink machine was out of almost everything and no ice. My veggie sub was all mayo and hardly any veggies. But it is the poor customer service that will keep me from coming back here again."

"I really hate to leave neg reviews. But I will hoping the owner or store manager is aware. I went to wash my hands before ordering. No soap. 5 employees behind the counter. I asked for soap. Waited 8 minutes as other customers stepped up in front of me to order. I asked again for soap. The emp said there's hand sanitizer at the register. I said I prefer to wash my hands with soap. They again asked me to wait. Getting anxious, I ordered my sandwich and small drink. Just over $13. Again I asked for soap. She said go ahead and use the soap in the women's bathroom. Really? I did. Other customers just had a "wow" look on their faces. I came back to the counter and waited another 15 minutes. The sandwich was just ok. The drink machine had no ice.... I didn't even bother. Bad experience. And I do really like Firehouse Subs. This experience was bad. Sorry"

"The people working there did not make the sub correctly, had messed up a to go order and acted irresponsible about it, and weren’t really that friendly. The subs themselves were cold and we picked them up at 7:22, 2 minutes past the pickup time we chose. We were there for ten minutes going back and forth with the staff about the order. While my mom was talking to the two closers tonight they were locking the doors at 7:30 when online it says this establishment closes at 8. People were still trying to get their food they already ordered and they were trying to lock up everything at 7:30. Will not be back for overpriced subpar food and well below average service."

"One of my favorite places to get a good sub! Usually I just get togo but I decided to sit in and enjoy my meal. The staff was very nice and accommodating. Also very clean and good prices. I’ll definitely be back."