Papa Johns Pizza 24753 Lorain Road, North Olmsted, OH 44070

"Visited tonight and stood at the counted for about 5 minutes, was talking to my partner and waiting for someone to appear. We didn't see anyone in the shop. We kept waiting but walked out about another 5 minutes later. We thought maybe the store was closed or something was wrong. We sat outside and finally a staff member appeared and we could see he had headphones in. With the time the counter was unattended, they could of been robbed. Very slack and dangerous work practice. Nobody knew we were waiting there. Ended up leaving cos that's just really unacceptable."

"This is the location I use about once a week. A gentleman works there that is very nice, however, he spends his entire interaction telling outrageous jokes, and then hands me the wrong order almost every single time. Luckily I started looking, and caught it today before I left. But then I was left with a sloppy, super rushed pizza when they tried to fix the mistake. The man asked me to pay $6000 for my food, and I definitely didn't get $6000 worth of service."

"Pizza has spiral down since the change in ownership. You can no longer pick up a slice, that's how discusently thin it is. Toppings are so skimmed that no 2 slices taste the same. As a long time patient Papa John's customer, I am done. No more paying for this trash!"

"Been coming here for over 30 years for my pizza when I can't spring for my top choices. Been really good lately and leaves me satisfied. Customer service is top notch."

"We ordered the "Epic pepperoni stuffed crust pizza" and added extra cheese. Got the pizza and there was no pepperoni at all. I called the store and the person who answered was apparently not trained in customer service! He said he was the manager. Very unprofessional and rude! He said that you have to add pepperoni to the toppings! False advertisement and horrible customer service. He didn't even offer to fix the order. Definitely won't choose Papa John's again. Better off ordering from the expensive places like Angelo's in Lakewood! Way better customer service and worth the extra money!!"