Pet Supplies Plus Akron - Akron

"After our groomer retired I struggled to find someone to groom our Bernese Mountain dog, especially as she is 113 pounds and ADHD (yes, dogs can have it). The last 3 groomers I tried barely washed her and her mats got worse and worse and nails were overgrown. I reached out to our retired groomer and she talked to the grooming staff at Pet Supplies Plus in Norton then let me know they could handle a Bernese. Immediately they identified that our dog has dry skin and 2 significant mats. They took great care of my dog and she looks like a new creature. I definitely recommend Pet Supplies Plus for your grooming needs. The staff is great and prices are very reasonable. 10/10"

"Great staff for the vet service, they explained everything in a way that we understood. They were very thorough examining my pet and affordable!"

"INEXPERIENCED, RUDE GROOMERS Listen to the other customers. Any new reviews by current staff in GROOMING have gave nothing but bad reviews. I should have saw this red flag and think I will also be going to PETSMART as well after spending lots of hard earned cash here. These people cuss at animals and are rude, sketchy, mean and inexperienced. Im not saying it was right or good (and it isn't) but the dark skinned GROOMER woman got bit in the face by a dog maybe because some dogs don't like being treated mean and they can feel negative energy. The first time I saw her pushing my dog's face kinda hard using a mean tone. I had a feeling another dog wasn't going to be dealing with that one day. She didn't know I was watching. This place is terrible. The male GROOMER is extremely UNPROFESSIONAL, CONDESCENDING, and RUDE to customers and he's the main reason they get 0 stars if I could give it. He seriously needs to learn to be more professional. They agree and tell you they'll cut the dog the way you asked and they don't do it. When voicing a concern all the male groomer had in return is "Well we won't be GROOMING your dog anymore". I can care less because I rather be treated with respect and not be working with sketchy, obnoxious people who yell at you as soon as you arrive (which is what the male GROOMER did soon as he saw me). . I called to speak to them regarding my concern but had to call the front store back after the RUDE MALE GROOMER hung up in my face saying he was busy with a customer and that I Was hindering it by calling to ask questions. So again after deciding to call the front store associate politely asking for a supervisor, I could hear them hanging up and slamming the phone in my face instead just saying something such as a supervisor not being available. I called back a third time asking the front store associate for the supervisor and the male GROOMER had made his way up there answering the phone even though he's not the supervisor. If he was so busy with customers like he just said then he still had time to grab the phone and say I can call for a supervisor another time and hang up again in my face. I felt If there's an issue between a customer and a specific employee then there was no reason for that employee to keep confronting me when I was going to higher authority. I'm glad all my calls are automatically recorded. I may just YouTube it like they do other businesses with rude, obnoxious employees."

"Tonight while picking up our two dogs from getting groomed, we witnessed groomer kaiylah being mean and rough with the little dog she was grooming. Both my husband and I were in shock knowing that our dogs had just spent 3 hours with her prior. I could have only wished I knew that poor dog owners. The fact that she was doing it right in front of us was shocking. We will never go back there. PLEASE LOOK ELSEWHERE!"

"I’ve given this place a few chances. I notice the “groomer” turnover is pretty high. However, it’s been twice now that I stand outside the doors and listen to the girls cutting my dogs nails YELL at him. Like actually raise their voices and use a mean tone. To a DOG for Gods sake. He is an anxious guy anyway, and wow does that just make it worse. Mind you, he’s not growling or barking or biting, just moving around. I don’t think that’s uncommon. It is just so incredibly unprofessional and they don’t do a great job. We will be making the drive to PetSmart from now on before I get arrested."