Pampered Pets

"Beware- DONT have an emergency or get Covid for goodness sake because if you call and cancel an appointment the same day, you will get charged a fee of $85!! You will not be able to scheduled an appointment unless that fee is paid. I am thinking this might be illegal or just bad business. I am looking into it. Called when they opened up, had to cancel that day because of an emergency with one of my kids. Was never told on the phone when making the appointment or even when I cancelled the appointment that there would be a fee. As a long time customer, you would think they would send out a letter stating their new policy. NOPE. I can understand maybe charging like $25....but that is ridiculous. Doctor's offices dont even charge that much and they have way more overhead that a groomer. Malpractice insurance alone is probably more than what they make in a year and insurance will only pay a doctors office $25-$75 per office visit. All I can say is that I am a business owner and we don't charge customers when they cancel and dont show up for their internet install....and we have way more overhead also. BAD Business. This shop is getting a little too big for their britches... AND EXACTLY....YOU DIDNT LISTEN. OK? YOUR POINT ON COMMISSION? YOUR FEE IS RIDICULOUS. SO LETS PAY SOMEONE A FULL AMOUNT. AND I HAVE ALREADY FOUND SOMEONE.... BUT I AM LOOKING INTO THE LEGALITY OF THIS. IF YOUR BUSINESS WAS SO PROFESSIONAL, THEN SOMETHING SHOULD HAVE BEEN SAID WHEN IT WAS BEING CANCELLED BUT HEY, FIGURED YOU WOULD TRY TO GET FREE MONEY."

"We took our Nova girl there on the recommendation of a good friend. The people there were AWESOME. So friendly and they did such a great job. We will be back for SURE!!!!"

"I have taken my too pups to them for years now (I love them), and so do my pups. I was so happy that they accepted pitties. Always professional, clean, friendly, always willing to accommodate any allergies with their hypoallergenic products, and also accommodating separation anxiety my female has when she is not around her brother. Prices are accurate/resenable since they go by weight, height, and hair length. Every time I bring them in, my pups always run to the front desk, ignoring me (lol). They have plenty of parking, both right in front of the building and in the back of the building."

"Took my 75lb Alaskan Malamute here recently. They did a fantastic job! I will absolutely be taking my dog back here when he needs his next grooming appointment! My dog doesn’t do well in crates, and I told them that, so they called me 20 minutes before he was ready so they didn’t have to crate him. Thanks Pampered Pets!"