Tim Hortons

"Stopped by the Piqua location at 6:30 a.m. this morning for coffee and donuts. Donuts were delicious as always. This location (like many others I'm sure) is severely understaffed, especially for a Sunday morning. A direct result of this was lukewarm coffee. This is a very rare occurrence and given the fact only two employees were working, it's understandable that there are going to be issues. The next time you're visiting a Tim Hortons maybe thank the employees for their dedication. Without someone showing up for work Tim's can't stay open. Great job this morning fellas!!"

"This place sucks, no one likes their job. Everytime you go there they don’t have stuff to make the food or the machines are down. I got a BLT no tomato and received a cold sandwich with tomato and cheese…. Hardly any Mayo and again COLD."

"It's my favorite place to get coffee. I used to be a Starbucks girl, but now I am no longer a Starbucks girl. Also, the blueberry muffins and donuts are good."

"I visit the City of Piqua Ohio once a month. As an investigator, I provide training to the whole City of Piqua. I’ve been stopping at the store for more than five years. Over the last three years, I’ve noticed that the service has gone downhill! The night before I visit the City of Piqua, I always call in an order of 5 to 6 dozen donuts. Over the last two years, they don’t have my order ready, and that makes me late for the meeting that I have with the city. Once again, I called the night before to order six dozen donuts and muffins. I arrived at 6 AM the next day and the order was not even made. This is the fourth time this year that I’ve experienced this. Every time I inquire about where my order is the employees are rude, put off by my questioning, and do not seem to have been trained in customer service. this morning, the woman who waited on me was rude, unprofessional, and disrespectful. I was talking in a very polite professional way, she still talked over me, and the last thing she said was, I don’t have time for this and walked away from me. As I arrived late from my meeting in Piqua, there were 60 people that live and work in the City of Piqua , as I was explaining to them why I was so late, about 15 of them stated that they don’t come to Tim Hortons anymore because of the unprofessional way that the staff treat the customers. The other 45 employees all heard the negative bad news about Tim Hortons, which was really bad for your company. It’s very sad that an employee of Tim Hortons would not care how this would negatively impact the company. I will no longer be coming back to Tim Hortons, and by the sound of it, there are many people that live in the City of Piqua that will not as well. That location desperately needs training in customer service and at least be able to talk to their customers in a professional way ……or at least say hi and thank you which has never been given to me as a customer. Concerned, Customer"

"The store is always running out of food for some reason. There are other restaurants which get several times as many customers and they don't run out of stuff, so I'm not sure why this place always does. The employees at the window also hardly ever speak to you and they make no attempt to be friendly at all. The food is usually good, but that's the only redeeming quality."