Pet Supplies Plus Hamilton

"Denise greeted me when I walked through the door and instead of pointing me in the right direction she walked me to the products I needed and took them down to show me. As it turns out I actually had to return the product to her as it didn’t quite fit the needs of my puppy. She was on point both visits. Nonetheless, I do have a new puppy and will be back! Great customer service Denise! Thank you!"

"Met two amazing people this new years while I was in town, I don’t have a pet supplies in my home city so while visiting and seeing this place I decided to check it out . I didn’t catch their names but the two black people that were running the store the day of new years were AMAZING . Super friendly and upbeat answered every question I had with a smile . Really made Me feel at home with how attentive they were and bless their heart !! Working on New Year’s Day I hope they have a good year . Will be returning every time im in state"

"Cool place- employees were helpful and nice until the multiple experiences I had with the "assistant manager". Nobody can make this a race or prejudice thing as people always try to ( I dare you) but this young man should NOT EVER deal with people. First was extremely inappropriate and rude to a new girl in training right in front of everyone. (teenager with me was like "I wanted to work here until now- never will I with that guy"), then I came in a few days later with questions about sales and some fish. He very loudly said "MA'AM IF YOU CANT AFFORD TO BUY THE FISH"...... I didn't even hear the rest. Nice, options, get food stamps- don't know- but it didn't matter. RUDE delivery. Then I called today to talk to an actual Manager and this same kid answered the phone. UGH. I asked for the Manager and he rudely said "I am the assistant manager" I said I wanted the manager and he even nastier said "I AM THE ASSISTANT MANAGER" I said "you are the one I'm complaining about so give me someone above you" and he put a "manager" on the phone. She was ok, not rude, but didn't seem to interested in my concern. I have 4 cats, 2 dogs and 2 fish tanks. LOST A CUSTOMER and all of her friends/neighbors today. As long as he is there- I will NOT shop there."

"Love that they have cats for adoption from the shelter. I went for fish supplies and there were a lot of options. Animals seem well taken care of. The employees were nice. You can have your dog groomed there, there was a dog being washed while I was shopping and the worker did a great job, the dog looked content. My first time visiting and I really enjoyed this pet store. It’s not as large as the big chain pet stores. I liked the smaller cozy atmosphere."

"Love the store. My main problem was with the groomer who almost cut off my dogs dew claw and didn't say anything. I found out because she couldn't stop the bleeding as she bled all over the store a blanket in my car and our home. We had to keep her in the kitchen and make up some cornstarch to a paste and have it on there a while to get it to stop and was charged more than I was told, which I don't think I should have been charged at all . Now I can't bring her or my other dog there. But do come there for other things. Like the store not confident in the new groomer."