Petland Hilliard

"I love the puppy we bought here. However the staff especially the manager has no knowledge of pet lands services nor is he likely to help his staff. He stood there while I was quoted $4,200 for a puppy he was behind the associate telling her how to check it. I then ended up paying $4,900 for just the puppy before tax. That does not include any of their packages. I was then explained how their AKC registration and first vet visit function. None of those worked on the way the manager described. I also checked to see if financing options were available. He said we can see a pre-approval. I now have 3 new credit cards I thought I was only checking a pre-approval. In the end I put it on my chase card anyways not using their finance options.When I called their support center the customer service representative said they had no history of my purchase and would need to call the manager to get my receipt despite me having my receipt in my hands. Buying a puppy should be a happy experience but apparently only if you don't buy it from petland. Also our puppy came home from their with kennel cough."

"Puppies look well taken care of, however staff was nowhere to be found. Only one woman (she was so nice) helped us out the whole time. When we asked the large, bearded man if he could help us, he said sure and literally walked away and stood on his phone. It took him 20 minutes to come back, and then he turned and stood on his phone the rest of the time we were there. He was very rude, and I did not see him even do his job. I work with pets myself, and I understand a quick 5 minute phone break is needed sometimes. However not when multiple people are around and asking for help. Bless the blonde woman behind the counter, she was so busy and seemed to be the only one who wants to work there."

"2 stars because the puppies are perfect but the staff wasn’t very friendly and when we expressed concern in regard to a larger dog beating up on a much smaller puppy we were told they were just playing. We stood there for a good 2 minutes watching this puppy get beat up on before she defended herself. We just don’t feel like the size difference of the dogs should have them in the same cage."

"It really is awesome to get some puppy love, just hard to not take them home. Staff was very friendly and informative, documented exactly what breeders the puppies came from and had pictures of the safety checks that had been done at each facility. They are pricey though! VERY pricey"

"If I could I truly would give zero starts. Please read this comment fully before deciding to visit petland. I'm 20 years old. Last year around the beginning of December I decided I wanted to get a pet. Something small that would help with the loneliness. I had decided to go to petland knowing they have a variety of animals to look at. I had met an older guy white with long hair. I wish I remembered the name but i don't. I told him I'm new to having pets and I'm looking for a hamster. He showed me a few and I looked for a bit. They were adorable and I was so excited! I picked the last syrian hamster they had who was cage alone. She was the color of buttercream and her name was heaven. I told the same employee that I know little to nothing about hamsters but happy to learn. I made sure to ask plenty of questions and get the man's help picking out the bedding food and toys. I picked everything out and went to cash out. Let me start by saying the first you he recommended was a fake wooden carrot with a green top. I didn't notice until a few days later but heave began to eat the green part witch was nothing but long strips of plastic. I assumed it was rope at first but after noticing her try to eat the plastic I had to take it out. My second problem was the bedding. I asked what bedding is safe and comfortable for her. He pulled off pine and cedar from the top shelf and handed it too me saying this is what I should use. If you going it it's EXTREMELY toxic for small animals and shouldn't be sold let alone recommended. I loved heaven She was sweet and cuddly and LOVED treats. But one month later she sadly passed away while I was trying to hold her. I held her in a rag on a heatpad until she fully passed then I let her go in the river. I cried for a few days and went back. The lady I talked to almost didn't give me a hamster because it had been a month but after a little arguing she agreed. The second one lasted 2 weeks. I took a few months before going back. When I went back I spoke to a manager telling him everything his employee had put me though. He offered me another free hamster which I was not there to get another but just to let them know what happened. I was reluctant but saw another syrian hamster who was the biggest I've seen. This time I did more research changed the bedding got better toys and everything. The hamster seemed okay for a couple weeks and by okay I mean it was alive. But despite this being the biggest hamster it was the least friendly. It bites quite often and doest seem to like people. Well I found her dead in her cage yesterday morning. I'm not sure what happened or why. None of these hamsters showed sign of wet tail. They all had the medicine, plenty of food and water. The last one seemed miserable the whole time and it was so sad I almost took it back but I didn't want it to spend anymore time at that awful place. I'm traumatized from this experience and if your looking for a pet for you or your kids PLEASE I BEG YOU GO ANYWHERE BUT HERE. No one deserves to go through what this experience has put me through. Please ignore the smile. I had no idea that baby heaven was dying yet. I thought maybe she was tired until I couldn't get her back up. I loved heaven and very much wish I still had her."