PetSmart

"I signed up for puppy training classes beginning Nov 28. The very first class was pushed back to the first Tuesday in December, which wasn't a big deal because my boyfriend and I both got COVID over Thanksgiving and we thought we'd be better by the new date. We weren't so I called to see if we could get into the next training session, which I figured would start some time in mid January 2024. I waited for her to return my call (I was told she was at lunch so would call me when she came off lunch which she failed to follow through on) but she didn't. When I finally spoke with her, Brittany said that we'd have to do a makeup session the following week, prior to the class start time. So we got there for the makeup session and things went well. We left and instead of going home we did some shopping at the nearby Walmart. Get back to PetSmart for the class only to be informed that the trainer had a medical emergency so the class was cancelled. I have waited all WEEK to hear from Brittany regarding whether or not she was doing another makeup session or how she was going to handle this. I called just before noon, was told she would call me when she gets in. I have not heard from her yet. The follow up from this trainer is horrible. The class and instruction received - at least during the makeup session - were top notch. Our puppy was really excited about being there and learning basic commands."

"The only time I have issues with PetSmart is when it comes to their grooming department and if you’ve ever encountered the infamous Allison! She definitely in general an unhappy person who must truly be so miserable in her own life she brings it to work and spews it upon everyone else. The last two years anytime my family or I have a customer service issue, guess who the problem is- Good ‘ol Allison! She’s rude, her face even looks rude and I’m not sure I’ve ever once seen her smile. She likes to try and speak down to you and belittle you; just stand up to her and talk right back. My oldest daughter actually had such a horrid experience with an encounter with her (Allison) she refuses to even step foot inside PetSmart and now only goes to Pet Supply Plus in Grove City. The really sad part is she’s never even been (Thank God,) our groomer or bather! Unfortunately her small part she plays in “customer service,” we’ve had to deal with her and if you’re not careful she can piss you off for your entire day. No wonder she works with animals because she most certainly doesn’t belong in *any* type of customer service job. It really is terrible when *one* person can make such a terrible experience for not just one person but a whole family. Overall, the store is always clean, I’ve never met any other rude or unhappy employees and Bailey H is the way to go for grooming! She’s so good at what she does and has great customer experience."

"The only concern I had was when I asked the cashier about a product I was looking for she immediately said "we don't carry that." I informed her I seen in online at this location only. Then she directs me to someone else who may know. If I would have trusted her word, I would have left empty handed. Thankfully I didnt."

"I got a betta from there, it lived and is still living for weeks now. They allow pets, they have cats, fish, snakes, birds etc. There is dead fish in the tanks though, the bathrooms are absolutely disgusting. I would recommend you use somewhere else for a restroom, its like they don't clean at all."