Childtime of Centerville

"We toured and selected this location for my child back in October 2023 to start in late March/early April 2024. It was confirmed they were going to have the spot open for us and she would be good to go. We have paperwork from multiple time periods in between and a deposit to prove this. Childtime gave our spot to someone else without telling us. Their justification was they called us twice with no answer (probably due to us both working and taking care of a newborn). There was no voicemail stating anything other than just checking in, no mention of our spot being given away. My wife called back the NEXT day to find out the director unapologetically gave up our slot even after a confirmation deposit and paperwork were filed. Absolutely unprofessional and severely traumatizing to us as we are scrambling to find an alternate, as we thought this was secured for our newborn. Zero stars would be appropriate in this situation. We have multiple pieces of confirming paperwork to prove we’d done everything necessary to keep this spot which we paid for. Hopefully we can find an alternative to this garbage institution. And we will be pursuing actions to recoup our deposit and costs associated."

"Both of my toddlers love this place, they wake up every morning at 7am excited about going to school! I am also very pleased with the staff, everyone is friendly. The environment is also very clean and professional!!"

"Very poor communication. My son came home with marks constantly. I tried to address it with the director who doesn’t not listen and or seem to care. When I saw on camera staff hurting him the director preceded to still not do anything until I got the cops involved. There are a few good teachers. But with how the director I would never recommend this location."

"Staff yell at the kids and we are fairly certain our son was touched inappropriately or introduced to inappropriate subjects. Our pediatrician concurs, but the staff and administrators had no idea what was happening. They also bust their ratios frequently due to low staffing. We pulled him out and kept him home as a result."

"Trying not to get emotional while leaving this review. Today was my daughters last day here due to starting kindergarten in the fall at a different school district . She has been going here since she was 6 weeks old. This daycare is amazing, the teachers are extraordinary and have become like family the past 5 years. They have helped me raise my five year into the beautiful little human she is. Whenever somebody is looking for daycare, I always recommend this daycare ! Most of the teachers have been there the whole time my daughter has attended. All the teachers are caring and put their all into these kids and the establishment. This place is amazing and we will miss them all so much. Ms. Barbara, Ms. Lilly, Ms. Jordan, Ms. Gabby, Ms Wendy, Ms. Shelby and Ms. Casey and all the other teachers we have had in five years. We love you all so much & thank you for everything . We will be back to visit and hopefully summer camp next year !"