Publix Pharmacy at Lake Fredrica Shopping Center

"I can't count the number of prescriptions that I've had sent here that were never filled and they don't even call and tell you anything. This is medication I need to live and they just let the prescription sit there. It should be illegal to run a pharmacy like this."

"Worse pharmacy ever I had issues with my prescription whoever answered the phone wouldn’t even look up my RX# to see if the medication can be refilled and transferred. She had someone else (maybe supervisor) answer the line after being put on hold and this lady is going on and on until I told her can I speak? Aren’t you supposed to listen to the customers concerns. At that moment I no longer needed her help I’ve switched pharmacies I don’t want anyone who doesn’t care about their job or customers handling my medications."

"My son's doctor text me at 10am today to say they'd sent his prescription to them. I got there at around 1030am and went to the drive-thru so I didn't have to take my sick son out of the car. The older blonde woman with glasses is RUDE. She literally cut me off in mid sentence to speak over me and demand his DOB while saying they didn't have the prescription yet...she hadn't even checked she was just saying it to say it because when she entered his info she said they "just got it". I asked how long it would take to fill and she said a couple hours and I would get a text. I wasn't happy, but whatever. It's been a couple hours so I called to check. I was immediately slammed on hold. Meaning, I was asked to hold but before I could answer the hold music was already going. I spoke to a gentleman that told me they didn't have enough to fill it and that instead of the capsules the doctor and I discussed giving him, they were going to give him tablets. He then started interrogating me about what I was going to do with capsules. I asked if anyone was going to say anything to me or did they assume I'd be ok with them filling it however they wanted. He had no answer for that. Maybe if that old lady with the glasses actually cared about customer service rather than rudely rushing me out of the drive-thru I would have known and been able to get it filled elsewhere in a timely manner, now I have to wait even longer for my son to get relief. I was on the phone with my sister and she heard the entire drive-thru exchange and asked me what that lady's problem was. And that is the story about how Publix Pharmacy lost my business. Mess around with my meds, whatever. Make my kid suffer for longer than he needs to and I'll never use your pharmacy again This pharmacy is no pleasure. You're making Publix look bad."

"I love Publix..I'm a disabled veteran so I really can't afford a lot there but I use their pharmacy..Mr. Kahil and Ms. Crystal are the best pharmacist I've ever had..the know their med and treat me with respect"