Publix Pharmacy at Lake Mary Pointe

"I usually have a good experience but the young girl with dark curly hair and glasses is the rudest person I ever they told me one of my medicine wasn't in stock and I would have to pick it up tomorrow I said that's fine I went to pick up my other two the next thing you know she's telling me that the pill she said wasn't in stock is in stock and that it's a different one that's no longer in stock and I'd have to wait on the next thing you know. She's telling me I have to wait 2 hours cuz her person went on lunch break when she told me my stuff would be ready in an hour. I asked if I could go ahead and pay for it and come back and they said no. The next thing you know they're handing me all three of my medications that they told me they didn't have and they told me they didn't even have ibuprofen in stock then I'd have to wait on that"

"The young lady with curly hair and glasses is extremely rude. Very arrogant and lacks the necessary skills to be a good pharmacy technician. It seems like she doesn’t know how to read prescriptions. There is always have a problem with not getting the prescriptions, the prescriptions being wrong or calling about the prescriptions being ready, when they are not. They need to learn how to use the system or at least have the staff, especially her, take some customer service lessons."

"The staff at this store are amazing. The Pharmacy manager, on the other not so much, she is very unprofessional. One Employee isn’t going to ruin it for the others. I did give one star because I was , and it was my fault for staying there, being treated in a very unprofessional way . But , the store doesn’t need a bad rating because of one Employee. Everyone else is great. The store is clean and they are well stocked. I have been going there for years. I recommend the store highly. As I have given this store 5 stars before they deserve it."

"Terrible location. Never on time prescriptions are always late. And I’m not just speaking about one interaction, approximately 10 times I’ve used this pharmacy they have fallen short. Not filled yet or returned it’s like I have a few hour window before they return them. They say there is a 14 day wait before they return the prescriptions but that is bogus. I have been there 4 times in three days and it’s never ready and then when I come back “it’s returned”. Never coming back. When I ask for a manager “she’s on lunch” and has no email or number for contact."

"I just had a very negative and disappointing experience when I took my 5 year old for his covid vaccine. We went to the Publix on Weldon blvd, making the appointments online was very easy, we did not have to wait long, and most employees we interacted with were very kind; however, the woman who administered my son’s vaccine was very cold, unpleasant, impatient, and honestly just rude. My son was nervous (he’s five and shots can be scary) he was quietly crying while sitting on my lap and it was clear immediately that this employee had no patience for him. The first thing out of her mouth was “you need to bear hold him because I don’t want a needle prick”… so I hold his little arms down but he still managed to flinch when the needle went in. As he flinched she sternly said “don’t move” and rolled her eyes. She immediately retreated back through the pharmacy door and no one else addressed us in regards to follow up care or anything at all. I implore you not to allow callous and impatient staff to administer vaccines to anyone, but especially not to young children. It’s not only that this employee was impetuous, but she was also incredibly unprofessional. Unlike when I received my vaccine by an actual medical professional, my child was not monitored for a reaction, nor was there any mention of a second dose and when to schedule that for. I would obviously never consider bringing him back to be re-traumatized by her or anyone that would deem her competent to perform such a task, and I would hate for any other parent, child or frankly any person to be treated this way by such a careless and unsympathetic employee. Do better."