Fifth Third Bank & ATM

"Had a phone meeting with one of your representatives regarding a business Line of credit. It was scheduled for 11:30 am today No one ever called. I can see why you people have such a terrible rating."

"There's a reason they have a 2.1 star review. They have a 1 star yep review. 1.3 to 1.8 in other places. They are not helpful. They do not have a 5 star attitude. They do not want you to succeed."

"Totally shady operation. My direct deposit was made weekly at 12:00 am on Friday morning. The fund were not credited to my account until the Tuesday or Wednesday the following week. After spending 45 minutes going throw prompts, entering account numbers and other verification protocols a phone representative would answer the call. The phone representative how make me go throw the whole verification process again with additional questions. The response from 5th 3ed bank was always the same “the deposit was not made on Friday. We credit account the day we receive the deposit.” After reaching out to the payroll company about why they did not deposit the funds as expected I got very concerned. The payroll company sent me documentation that showed they transferred the funds to 5th 3ed Bank on Friday each week. 5th 3ed Bank repeated they did not receive the funds on Friday. I sent them the documents proving the funds were deposit on Friday. 5th 3ed bank never responded after I confronted them. I researched the issue with 5th 3ed bank and discovered they are the 17th largest bank in the US with the 3ed highest amount of complaints against them at the Federal Consumer Financial Protection Bureau. Several bank rating agencies have down graded 5th 3ed Bank in 2020/21. Most telling was every independent on-line review site that was not a company sponsored site their ratings is one or two stars. The last time I called about my deposit after telling me it was not made the phone representative had the audacity to state that fifth third bank had a great savings account program that I would be eligible for and suggested I open a savings account with them. Alarm bells went off because one of the interesting pieces of information I learned about fifth third bank was that they are involved in court proceedings with the federal government about fraudulently opening saving accounts."

"I received a check from a very reputable law firm. The check was about an average paycheck amount. I went into the branch at fifth third bank to deposit it. Before depositing it I said to the bank teller how long will this check take to process. She told me it would post at midnight and the funds will be available the next day. The next day I checked my online account and there was no record of a deposit being made yesterday for the amount credited to my account. I called the 800 number to inquire about the status of the check. After going through the gauntlet of prompts and extended times on hold the phone representative told me she could not answer any questions about my account that I would have to go to the branch and talk to them directly. On my way into work I called the local branch. After going through the gauntlet of prompts and extended hold time a branch representative asked the call. I explain the situation to the branch representative and ask what the issue was with the check. She told me there was a hold on the check for at least 8 days. I ask to speak to a manager while changing direction to go to the bank. After waiting on hold again the bank manager answered the call. She started asking me security questions to verify my identity. I told the manger ‘hold that thought until I get there. I on my way’ I arrived at the branch within 5 minutes of the call. When I arrived at the bank there was a local sheriff standing next to her car in the bank parking lot. I when into the bank with the sheriff shadowing me. Walked up the the teller and ask to see the manager. The teller offered me a seat while I waited. From across the lobby sitting behind her desk the manger invited me into her office. With the sheriff stand out side the manger office I explained that I deposited the check because the teller told me it would post that evening and funds available next day. The manger told me that “the teller did not say that to me.” I asked the manager if she witnessed my conversation with the teller? Knowing she did not I told the bank manager don’t question my integrity! The manger repeated the 8 day hold on an instate check. I told the manger have a nice day and walked out. An hour later I contacted the local sheriffs department non-emergency phone number and ask for the responding officers name and how to get a copy of the report. The sheriff office representative researched the call. She told me that the “call was closed with no report.” In other words, the responding office found no evidence to support why they where call. A hour or so after incident at the bank I received a call from a corporate security office of the bank. He wanted to ask me about what happened. Being shocked by what happened at the bank and very concerned about it. I reluctantly explained my experience at the bank. I did raise the question with him: what was the mangers motivation: (1) is the manager professional in over her head and her professional and/or personal frustrations coming outside at me? (2) was the mangers action a deflection? The conversation ended with the security officer at the bank suggesting I speak with the bank manager at the branch I opened the account. I spoke with the bank manger at the branch I opened the account. He told me the check cleared their system but was flagged by another system. He said it happens when check drawn on problem accounts like too many overdraft or fraud. Circle back to the check is from a law office. Lawyers don’t write bad checks they tell you wait for the money."

"Went in to finishing opening my checking account. A wonderful lady named Beatrice took care of me. She made the process easy and was extremely knowledgable. I highly recommend this Fifth Third Location."