McCoy Federal Credit Union - Lake Nona

"No live phone rep only a automated system they call Joy or a offshore rep that you can't understand, they can't help or they tell you that they no longer service McCoy then I get transferred to another offshore company and the same thing happens. It has been 3 days and still can't get my online account unlocked. The live supervisor literally told me I have to wait 3 days until someone calls me back. It's ridiculous that I have to wait a total of 6 days to access my on-line account. I am a new member and I am looking into to withdrawing and closing my 2 accounts. Before you open an account please keep in mine that you will not have a live rep or will be dealing with a offshore rep that can't help you. My branch manager did a great job opening my account and assisting me another day. I should not be interrupting her while she is trying to manage a branch."

"Abbye Espinosa was the absolute most helpful with our situation and did everything she possibly could to ensure our outcome was nothing short of pleasant! She went out of her way to ensure it was taken care of as fast as it could be. We appreciate customer service as outstanding as Abbyes!!!!!!!"

"Pain free, that was my experience. I’ve never had to do this in my life,first time applying for a loan by myself. Gretchen was a life saver. She walked me thru everything and had the patience of a saint. Thank you…and every employee was so kind and caring. I feel so good about my experience here at McCoy, and i am proud to say that they are MY bank. Thank you"

"What a great experience I had with my Mother in the midst of a difficult circumstance. My Father opened an account with McCoy Federal in 1986 and did his banking with them until his sudden death in January 2021. We live in Brevard County and I recently took my Mother to their Lake Nona branch to deposit life insurance as well as notify the bank of his death. Carmen was there to help us and walked us through the steps needed to proceed. She was gracious, patient, compassionate, and understanding. Carmen went above and beyond to ensure an easy transition to include adding me to the account. The teller we worked with was so helpful and explained the process of the business we were conducting with her. At each phase of the process and with each person we interacted with, they expressed their condolences for the loss we experienced and made us feel very comfortable with the reassurances that they would take care of everything we needed. I am very grateful to Carmen and the Lake Nona branch for their kindness and patience while helping us through a very difficult time."

"Jasmine is awesome !! She's friendly , attentive, very knowledgeable, and always eager to help. She is personable and professional and makes you feel comfortable and welcome no matter the reason for the visit. The entire staff at McCoy Lake Nona is fantastic, they make banking easy !! That's why I don't mind going into the branch. It's a pleasure not a chore. It's like it should be."