Orange Park Florist and Gifts

"Amazing florist! I received flowers around Christmas that lasted for 3 weeks. I took out old flowers, greenery was still good and put in more fresh flowers in it and the greenery and some of the dried flowers lasted another 3 weeks! Lovely! Great creativity by Carol, the owner and her talented staff. Thank you so much!!"

"If I can give the location 0 stars I would! As a customer, I had an extremely disappointing experience with the customer service provided by Orange Park Florist. Despite reaching out with a genuine inquiry, I was met with disrespectful, rude, and condescending behavior from the OWNER, Carol. The OWNER displayed a lack of professionalism and failed to address my concerns in a respectful manner. Instead of providing assistance and support, they chose to adopt a dismissive and belittling attitude, which left me feeling frustrated and undervalued as a customer. I placed an order for a Valentine’s arrangement and paid $344. The arrangement included 2 dozen roses and a dozen Stargaze lilies (pictured below). I could not understand why this arrangement was so high and asked for a price break down. Carol stated each dozen of roses were $110 and the lilies were $72 plus labor which was $80. Carrol tells me that in her 40 years of being in business no one has ever questioned her pricing! (Sorry to hear this!) Carol told me she sells a single rose for $6 so I couldn’t understand why she was charging $110 for a dozen of roses. Carol agreed to add more flowers to the arrangement and told me to come back at 4pm. As I proceed to walk out the store Carol tells her VOLUNTEER “I hope she never comes back!” I then demanded a refund because the comment was unnecessary but in my presence made it even worst! Her volunteer tries to put her hands on me and push me out the store while I tried to get my refund. Customer service plays a pivotal role in shaping the reputation of a company, and unfortunately, the behavior exhibited by the owner of Orange Park Florist fell far below acceptable standards. It is disheartening to encounter such unprofessionalism, and I sincerely hope that all customers are treated with the respect and courtesy they deserve."

"The tulips I ordered for Valentines Day arrived promptly and were absolutely stunning!!!"

"Wonderful service! Thank you so much for making our Mom’s birthday surprise very special ;)"

"The arrangement was stunning and exceeded my expectations! Delivery was prompt and courteous. Thank you for a gorgeous birthday gift to our daughter."