Independent Air and Heat

"First off, this co. contacted ME to say they owed me a maintenance VISIT based on a service agreement from a year before! The service rep (Kameron) kept me informed of his ETA and showed up on time. Went about his business and explained to me what and why additional maintenance/repair was needed. He showed me the parts and the damage to them. Bottomline, I was completely satisfied with the service provided, AS WELL AS the professionalism of the service rep AND the office personnel. If you want to feel like you’re in good hands...use them!"

"Kim went out of her way to find all the information on my newer A/C & heat pump. It was purchased and installed by someone who is since deceased. Not only did Kim find the paperwork, but also determined the parts were still under warranty! Just labor to fix. Saved me literally a thousand dollars or more. The current owners come highly recommended by the long ago owner - Chuck - (you old timers know him) and they did not disappoint. Back to handling all my properties !!"

"We had a lightning strike on the 4th that took out our new A/C. We endured several days of "old Florida" July. Mindy and Jerry and worked as quickly as Trane parts allowed. Mindy made several trips between Orlando and Ocala to save shipping time on $3,000 worth of parts! They were great! Thankfully, we are cool. Now we wait to see what our homeowners insurance offers???"

"This company was dispatched for a second opinion with my AHS warranty. I spoke with Illiana initially and thought that they were a good company. When I called to get a status update, she had Kevin call who was the person who went to our home to look at the unit and diagnose. When we spoke he told me that he would recommend that the unit be replaced as we both agreed that the unit was completely rusted out and not cooling the home. He did mention that he didn't know what AHS would come back with since the unit is still functioning. To define functioning, it is running, but not cooling, which to me means it is not working correctly and needs to be either repaired or replaced. I called AHS to see what Independent Air actually turned in as a diagnosis. They said that Kevin called in that "the owner wants a new unit because hers is rusted and lives on the beach but he couldn't find anything wrong with the unit". He even said that if the portable unit we installed wasn't in the home, our tenant would be extremely hot. Yes, I did say that the proper repair would be to replace the unit as AHS has been putting bandaids on the unit for years. The unit is not cooling the home by about 15 degrees of the thermostat setting. This company basically wasted another week of my time when I could have called out another company who would already have replaced the unit by now. My suggestion to all is to NEVER use this company or have an AHS policy. I would bet any amount of money that had I called this company out not through AHS they would be selling me a brand new unit lightening fast!"

"Independent Air and Heat is wasted money and time. If you want quality & professional service for your money Independent Air and Heat are not, I repeat are not, the air conditioner service providers for you. If you value your money and time Independent Air and Heating are not, I repeat are not, a good choice. My inside unit (handler) and outside unit (compressor) were not coming on when I adjusted the thermostat. Independent Air and Heat receptionist informed me that I would be charged a diagnostic fee of $79 due upon arrival. I asked if that fee covered the service technician determining exactly what was wrong with the system and was told that it did. However, while the technician was checking the system, after each step, he informed me that there would be an additional charge before he could move to the next step in his checklist. Bottom line 2 hours and $500 later, the air conditioner was still not operational, the technician could not tell me what was wrong with the system and recommended I purchase a whole new system from their business for $5000; which would not include replacing the duct work. This company is a very, very, very POOR use of your money."