Fifth Third Bank & ATM

"Literally the worst bank. I had account for years and closed it cause of the customer service. Tried to deposit a check into my husband's account in my name today after waiting forever (they are so slow here, they could care less about your time) Had the rudest experience with Annette I believe it was, she snuffed me away saying she couldn't do anything to help me. I wouldn't let that woman be the face of your company that talks to clients. The other 5.3 I've never had an issue, and they are happy to help me. We will be switching our accounts else where."

"Gerson Linares will do his BEST to help you with providing EXCELLENT customer service. He is beyond helpful, fast and courteous!"

"If you’re in a rush, avoid this branch by all means. There’s always 3/4 people doing everything else but helping customers, so you’ll be here a minimum of 20 minutes even if you’re the only person inside the location. They are pleasantly mannered for the most part, but they do not work with haste even if you let them know you’re in a hurry."

"I don’t even know where to start. A few days ago I tried paying my federal taxes with my bank debit card which they immediately put a hold on. I called the bank the next day to explain to them it wasn’t fraud that it was me that was trying to do it and told her that I ended up paying out of my bank account. Since they’ve been outsourcing their customer care calls I knew immediately the girl had no idea who the IRS was her that our taxes were due this week so what does she do, she totally canceled myDebit card without telling me or even getting my permission. I didn’t find out till I actually went into the bank and talked with an officer who told me there was nothing they could do. I told her I was I was done and then I was closing all of my accounts.The next day when I went in to close my savings account she saw me never apologize I said I’m so sorry absolutely nothing and I could tell by the tellers treatment of me that she had told her what it happened. So if you’re smartI advise you to think twice before using this bank."

"The Rock Springs/ Apopka location is hands down the best! They have gone above and beyond not only for our business account but have done so for our staff as well. Even stayed a little late to help 2 of our youngest staff members get set up with their first bank accounts. This is also the first bank in close to 10 yrs that actually has long term staff that recognizes not just management that deals with them for the company but all the staff that routinely cashes their paycheck there even if they don't have an account. Sadly you just don't find that many places."