Pen Air Credit Union

"Pulled up to one of the open stalls and never got greeted so I went to the window instead. The lady at the window had the worst attitude and never greeted us or anything. What’s funny is she greeted everyone else at all the stalls but us. Very unprofessional and rude behavior."

"Going on vacation, we set cards for 3 accounts to show we were traveling. Every single day with plenty of money in the bank, our cards got declined on multiple days. While I appreciate fraud alert, this bank is too much trouble to deal with. When we return, we’re switching banks"

"Dear pen air, It has any option like international wire transfer this bank and if it has then does it has any overcharged money and amount limitation, i wanna use it like from a country to other country but i need to know about this term Please i hope i'll get reply early thank you."

"The only bank in Baldwin county with a Pensacola number. You call in to speak with an associate and no one ever answers. It immediately goes to an answering machine. You can call 100 times, you will never get anyone on the line. No other bank has customer service this horrific."

"I’d like to start off with I’ve been banking with Penair since 2014 and my mother has banked with them even longer. I’ve loved them the entire time and I will not change banks however, I’d like to share my recent experience... My mother is a stage 4 terminal cancer patient on hospice, she is unable to come into the bank, much less get out and about but we needed to have me put onto her account for personal reasons. We were told we could do it via email however after getting started, we could not complete it due to her not remembering her emails information linked to her bank account... So from there, we were told to come to the drive through since she’s unable to come in (she never gets out with her compromised immune system and right now definitely can’t due to COVID) I know it’s normally done inside but they said over the phone we could do it at the drive thru (their idea not ours). We went by today as we just had the conversation 2 days ago and had trouble from the start... I tried explaining what we were told and the lady wasn’t very happy she had to help us. I wish I would’ve gotten the woman’s name who helped us on the phone... We kept apologizing for the trouble we were, although I don’t think we were in the wrong, we were just doing what we were told we could. My mother even apologized and told her “sorry for being such a bother” to which she got no reply. The lady left the window and eventually came back and said “we will make the exception one time”. If that’s the case, I think the communication should be better between employees. Still enjoy banking with Penair just wanted to share our stressful experience today..."