Paradise Freight

"My package got lost, I sent multiple emails and was totally ignored. Made several phone calls, kept getting "it's not on our end" and "we don't have it" The package showed as delivered to the Miami address but no one could find it. From 26th October to 14th December. It's a busy time, and I can offer grace, which I did, but this company clearly does not value its customers."

"Great company to ship , always reliable. Great personal in the office and a very efficient manager."

"Paradise Freight count your days! How you all are going to charge people 250.00 in insurance and when the items arrive damage in transit you state that it does not matter if it was insured through you and the consumer is responsible for it? Howwwww? What is insurance then? THAT SOUNDS LIKE INSURANCE FRAUD TO ME. I started with paradise freight from when they began but when businesses grow they forget who helped them get there. They have lost tons of customers and will continue too.. DO NOT USE THIS COMPANY, they are a bunch of thieves and they prices are ridiculous."

"We used Paradise Fright to send all of our treasured house hold goods to St Croix about 2 years ago. Loved the service both in Florida and on the island. Very helpful. Last May we used them to ship 9,000 lbs of roofing material to the island. There were no problems at all. Again, very helpful. Now we are shipping replacement items after hurricane Maria, we'll see how they do. Anticipating no problems."

"Used Paradise to ship to and from the Virgin Islands. When we received our belongings - 90% of it was all destroyed. TV screen cracked and split. Everything wooden was water damaged like it sat in the rain for two weeks. EVERY container was crushed and the only thing that wasn't rusted, cracked, or otherwise rendered useless were the pots and silver. All of our family photos and collectables were sun damaged and water stained. I have never felt more taken advantage of in my life. This stuff was our personal belongings that HAD REASON to be shipped and not thrown away. So a month and a half and almost 2,000 dollars later. Our family memories are reduced to this review. They told us they would not insure the shipment and now I see why. You people should be absolutely ashamed of yourselves for the lack of responsibility and accountability for other people's belongings. I gave you two stars for the fact that our belongings it at least arrived in the city it was supposed to so that I could lay eyes on this absolute abuse of respect. Outside of that... You took my money. You took my stuff. You took our memories. You took our trust. Feel free to reach out."