Party City

"On February 1, 2024, at around 6 or 7 p.m., my wife visited Party City at International Plaza, located at 10650 NW 19th St, Miami, and unfortunately, she had a harrowing experience. Initially, she inquired about the helium balloon inflation service, as she had purchased some on Amazon and was seeking a high-quality inflation service. Despite having the option of choosing a more economical venue like Dollar City, she opted for Party City due to its reputation for quality service. However, the experience fell short of her expectations. Upon inquiring about the service, she was directed to pay for it at the cashier, and up until that point, everything seemed normal. However, during the payment process, they asked her about the color of the balloon strips, and she chose gold. Upon receiving the inflated balloons, she noticed that they used black strips instead of the ones she requested. When requesting a change, the employee responded negatively and in an unpleasant manner, accepting that although it was her mistake, (i.e. employee mistake), she claimed that it couldn't be corrected, eventually throwing the balloons in my wife's face. Despite being a client deserving of respect, like everyone else, my wife was treated rudely and derogatorily, without receiving an adequate solution. When she attempted to speak with the store supervisor, another employee, the cashier, claimed that the same person who had treated my wife rudely was the supervisor, identifying her as Isabel, I have my doubts about her real name, so I am attaching some photos for her superiors to verify her identity. This unfortunate experience reflects poorly on the customer service at this Party City, raising questions about the store's management quality. My wife, a customer seeking quality and friendly service, found herself in an uncomfortable situation that should never occur in a commercial environment. She has contacted customer service, and they are escalating the case. She suggested reviewing security cameras to verify the events, including the moment when the balloons were thrown in her face. Adding to the frustration, my wife initially paid an extra $0.15 for each balloon, expecting a longer duration, but this turned out to be a scam, as the balloons deflated the next day, as shown in the attached photo. We would appreciate a thorough review of this incident and improvements in the service provided by your company."

"They go above and beyond to provide you a great service! Thank you Cassandra for ensuring that I received the balloons on time for my son's early morning birthday surprise. It was perfect!!!"

"VERY BAD CUSTOMER SERVICE The place was empty and I had to wait for pay 20 minutes"

"If the staff at this location were business owners, they will fail big time… Poot customer service and communication. Leaving the review after several visits because - enough is enough… one day inventory doesn’t match with online orders (that’s headquarters) another day they call to say order is ready and it is not… making me wait for more than 15min in vane (so why did the call?!) and I can keep going… Just bad."

"Great store for all things PARTY. Very helpful girls at check out. Although they were only 3 or 4 of them and the store was mobbed. Long long line to pay. You can also order on line and pick up at stote."