JOANN Fabric and Crafts

"Debra was extremely rude to my mother in law today. Today my mother in law went to purchase yarn and use a coupon. Debra was so nasty an condescending. Debra should never be working as a manager. I feel sorry for her employees. Debra should not work with the public and should be kept in the back stocking shelves. Her skillset is poor and she is not very knowledgeable of her store and products. I hope no one else has to deal with her and rude attitude. We will keep her in our prayers and hopefully she can learn to be helpful instead of hurtful. She will not be a manager for very much longer."

"The young girl that works there is so sweet and helpful the older white woman is the most bitter, rudest person and should maybe retire. She was rude to me and the other three customers. Not the first time she’s been miserable."

"Why is this store even open if the workers don't want to help? I went to simply return an online order item and the employee, Margaret, didn't want to help in returning an item. Per Joann's online policy I should be able to return an online order item in store. However Margaret was absolutely no help in manually entering the return saying that I have call customer service and a bunch of other nonsense. After driving 20 minutes to the location I got nothing but a waste of time and an attitude. I hope other Joann's in the area have better customer service but I honestly recommend everyone to steer clear of this location./"

"More than five people walked out because the store manager was so rude. She would not help anyone with anything and she didn't care. She said it's holiday season Go find somewhere else to shop. I think the owner needs to know but no one knows who that is or would tell me don't go there. It's not worth it. Go to Walmart"

"Came into the store about 20 minutes before closing. Just wanted to look. Didn't plan on buying anything. I try to open the door. It’s locked. I checked the time and knocked. A lady came to the door telling me immediately the cutting board is close. I said please can I come in? I just want to look. I was actually looking for faux gems to purchase. The lady followed me around the store. I had picked up a nice pair of earrings that were on sale and decided to put them back in the correct location. The lady came up to me again, telling me the store is closed (it was not). I honestly just wanted to browse and compare prices to Michael’s and get out of there …to come back later to purchase if needed. Instead, they locked up early, didn’t want to let me in, questioned me at the door, and then proceeded to harass me by following me in the store. I mean come on…I know it’s closed to closing…but if you wanted to close that early…get off early or change the hours"