Lowe’s Outlet Store

"I have no complaints in regards to customer service. My complaint is regarding the merchandise. After finding ourselves having to return 5 broken clothes dryers, I wish there was an option to rate them 0 stars. We had a very bad experience taking broken appliances home, going through the trouble of installing them only to find out it did not work. It’s really frustrating and not worth the aggravation."

"first off, if i can give this place 0 stars k would. Horrible experience in this place. sales man was trying to sell me the fridge that I wanted in lower price but once I got to the cashier to pay and finance the refrigerator, THEY RAN MY CREDIT AND LATER TOLD ME I COULDNT GET THAT FRIDGE FOR THE PRICE THAT THE SALES MAN OFFERED ME. (which by the way, the price offered, was on the refrigerator.) Horrible experience. The floor manager was no help either he was trying to sell me the fridge for $1000 more. I do not recommend coming here. The floor manger's name is FELIPE. HORRIBLE EXPERIENCE"

"I only shopped washer and dryers, so my experience is limited to that. I found the whole experience pretty miserable. Previous reviews about customer service were accurate. It’s bad. They are cold, disconnected, and seem to avoid eye contact intentionally because they don’t want to help. Here are my takeaways: They tag items a different color based on how long it’s been in the store. Green means just arrived, then later it’s changed to yellow, then finally red when it’s been there a while. The discounts increase as the colors change. Here’s the catch - the discounts are based off the MRSP price, which no retailer actually sells the products for. So this means a lot of the green washer/dryers are actually discounted to a price MORE than you would be paying NEW, which is insane since they are scratch and dent! Yellow washer/dryers were slightly below the actual retail, but with delivery fees (they charge $100), they ended up being the same price as new, removing the incentive. Now red items are actually discounted really well, but good luck finding a matching set. My advice is to go in and find a single washer or dryer in good shape at a red price tag, haul it away yourself, and then go buy the other matching appliance new. That will net you about a $300 to $400 savings on a new set. They also have very few washers in at any given moment (it’s almost all dryers), and most of the red tag dryers are gas. On dryers, check that the drums inside rotate well because sometimes the dents on the sides inhibit its mobility. If there’s an issue with an appliance, they give you two days to bring it back after testing it to exchange it. I would not bother with the warranty they offer, because the appliance is covered under the manufacturers warranty for one year, which they failed to share with me until after I had purchased."

"Terrible customer service, rude and annoying employees. We wanted to buy to pick up the next day, they wouldn't let us. When in its advertising it says that it is possible."

"I recently visited Lowe’s Outlet store and was pleasantly surprised by the overall experience. The store impressed me with its high-quality products, which were not only durable but also reasonably priced. The staff members were exceptional, demonstrating a genuine willingness to assist and provide knowledgeable recommendations. From the moment I entered, their friendly and helpful attitude made me feel valued as a customer. The service was prompt, efficient, and accompanied by a warm smile. This store truly excels in delivering excellent staff and service, complementing the great value and quality it offers. I would highly recommend giving it a visit!"