Top Vacations

"Unfortunately, I picked the wrong agency to book a family trip of 8 with a diabetic child, it all started after we booked and deposited some money, lack of information, every time i called info given previously had changed and no one even sent an email to inform us of changes. the airport leaving the states was bad, lack of professionalism, had us all show up at 12:00am for no reason, no one at the counter till 1:30am. made it to DR fine, the way back, even worse, changed our flight from 18:00 to 16:00, only find out the day before, had us leave the hotel by 12:00pm and people didn't make it to my house till 12:30am unreal the business this agency has with the airlines, "GLOBAL X" if there's any one reading this comment please do not flight with them they don't have any word or control in any of the airports....Simplifying my experience do not under any circumstances do any business with TOP VACATION. Staid at SERENADE RESORT very nice property a bit hot in the restaurants, but overall a 7..."

"June 2023- Top vacation in Punta Cana - Lopesan, we did not have the best experience , we got to the Hotel almos at 6 pm because when we got to the Punta Cana airport they make us wait in the bus to be transported to the Hotel one hr with 37 people inside including kids , instead of taking us and come back to pick up the rest , we had to wait one hr. The coordination for excursions was the worse, Isla Saona , my family had to change boats in the middle of the Ocean more than 3 times, there was elderly handicap people and kids in the boat, they were not informed that this was going to happen which I think is very dangerous , they were in the island only 1 hr and half , they didn’t have beer, it was an awful experience and the other part of the family went the day after and the boat ran out of gas again in the middle of the ocean they had to wait about 20 mins with waves for another boat, that is unacceptable. No complains in the Hotel excellent service the only one , at the theater they did not turn the air conditioner before the shows , they did when the tourist were inside , very hot inside."

"Honestly the best travel agency. I called other places like Puncana and Risas before booking and Guadalupe from Top Vacation not only gave me the best prices but also guided me into why choosing that specific hotel we picked was the best one being we are traveling with a big group. Thank you Guadalupe for providing top notch service and professionalism."

"We had the unfortunate experience of booking our Punta Cana, Dominican Republic vacation through Top Vacations. If you read this BEWARE! STAY AWAY from this company. They do not care about their clients and will leave you on your own to figure things out if you have an issue. We arrived at the resort Ocean El Faro and checked in June 12th in the afternoon. We had several issues with the hotel and it’s angry staff. Strangely enough every where else we went to in the Dominican Republic, the people were usually very happy and extremely helpful. Not here, the staff all seem upset and bothered. Our two rooms were dirty, the AC wasn’t working properly and that evening we were unable to eat dinner at any of the “all inclusive “ restaurants because they were all booked up. (See my full review on the resort) The photo attached shows the line at 6:00 when the SteakHouse restaurant opens, if you’re not standing in line at that time, you will probably not get a table that evening. We were forced to eat at the buffet as many of the other guests. Although the resort looked empty it was at 75% capacity according to the guest relations staff. However, we were not able to even bowl in the bowling spot because they were to capacity. It was very boring, dirty, the drinks were not good at all and the food was just ok. The worst part was that if you tried asking anyone of the staff members for anything they would respond with a bad attitude and some even snapped at the guests. The only staff members which were somewhat nice were the vacation club salespeople, which were always approaching us to try to get us to join. It was very annoying to say the least. We were very unhappy and complained to guest services to see what could be done. We were told we had to deal with Top Vacations since we had booked it through them. We contacted the Top Vacations rep, Ana Vazquez, and expressed our concerns. She told us we had to speak to Octavio Gonzalez, the manager, in order to get a resolution. We spoke with Mr. Gonzalez, he asked that we send an email with our concerns and request. We sent the email that afternoon, and we ARE STILL WAITING for a response. The next morning, due to the lack of response and action from Top Vacations, we ended up checking out of El Faro resort and checked into one of the Majestic resorts on our own, and had to pay for it in full, basically doubling the expense of our vacation, but we could not bear another moment in that horrible resort. Today is the 26th of June, two weeks have gone by, and NO ONE from Top Vacations has responded to our email or any of our phone calls. We have left FIVE voicemails for Mr. Octavio Gonzalez, none of which have been answered. NO RESPONSE AT ALL. We feel like we were scammed. This company is not professional at all, and they will not help you at all if you have an issue overseas with your reservation. On a side note, they book the flights through Global X (a charter airline) and when we arrived back in Miami we had to wait over two hours for our luggage to be sent down because the airline was understaffed. While we were there we heard from some of the airport staff that this same thing had occurred a couple of days prior where the wait was 3 hours."

"This experience was incredible. This was my first international trip with friends and it has been, by far, one of the best trips of my life. Top Vacation and especially Pavel, the agent that helped me all the way with the booking of the trip, did everything for me in respect to the paper work and all the things needed in order to fully enjoy. We are completely sure that we are going to use the help of Top Vacation again if we plan to travel somewhere else next summer. Thanks Top Vacation and thanks Pavel for help."