Tourico Holidays Inc

"In June 2021, I was notified by NCL that our cruise was canceled & they would credit us back our money. Because we used NCL credits from a booking in March of 2020 (when everything shut down due to COVID) I had to go through the travel agent I used for the March NCL cruise. I went through Last Minute Travel. After 24 hours of searching, I found a lady that was able to help me through Tourico Holidays. I had 5 cabins for my children and myself. We determined the total cost was $13166.28 to be credited back to me. I received many different transactions totally a credit of $10298.58. Since Aug 2nd I have been calling & researching all related travel agencies. The numbers are all not in service. I sent emails and message but no response. I still have not received the balance of $2,867.70, NCL has refunded all cabins. Now I am seeking a Lawyer."

"ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD IN TRAVEL! They double charged me for the room and then I have had to call them over 30 times for the refund. It has been a month and I am still waiting on the refund from the mistake they made in double charging me. Every time I spoke with them they insisted it must be an error on my end and I should keep waiting and a refund. It wasnt until I threatened to charhe it back as fraud that they said they would refund. I am still waiting....."

"I'd I could give 0 stars I would. Booked our hotel. Got there and they didn't have anything for us. Nothing from tourico. Called several times and got nothing. Was hung up on after 45 mins on hold. They charged my card and we will be getting our money back. Plus they booked us for 2 King beds and the hotel doesn't even offer that. We were tired and done traveling with our 6 kids and ended up just staying where ever we could. I am furious."

"Booked under 'Lastminutetravel.co.uk'. They charged the wrong amount twice and then refunded me less than either of the charged higher amounts. The customer service said it was my bank's fault because of the exchange rate so basically there is nothing I can do. Misleading and unhelpful. My receipt says one thing and they are welcome to charge me what ever they want! Ridiculous and should be clearer. Clearly didn't care at all about their customers and will not boom with them nor reccomend to anyone. SCAM."

"Booked Hollywood Beach Resort thru Tourico Holidays. Got off our cruise in morning and went straight to the hotel. Ended up downstairs with lots of heavy luggage. My wife is handicapped. Security wouldn't let me use the luggage cart until I checked in so left my wife downstairs with luggage. Went to check in counter and waited a full 15-minutes for check in clerk to get off the phone. He wouldn't check me in because if was too early. Went back down stairs to get luggage and store it. I took me 20-minutes waiting on the one slow operable elevator than was jammed pack with people. This hotel has 400 rooms and four elevators of which one rickety elevator that worked. (I wondered what the fire marshal would have said about that!) Overall you could see this hotel had lots of deferred maintenance. It finally dawned on me that this hotel was not going work for us particularly with my wife's condition. I could have seen us trying to catch a shuttle to the airport on time the next morning. It wasn't going to happen. I demanded a refund and eventually received it. In the meantime I had to scramble and book another hotel and pay another cab ride to the new hotel. I am now out $108.00. I asked to be compensated but was brushed off by the Tour company. I would not recommend this hotel or doing business with Tourico Holidays to anyone."