Sawgrass Air

"Purchased two brand new 2.5 ton units and would never work with this company again. The installation was very sloppy. PVC pipes were not connected causing our units to flood multiple times after having repairs completed by sawgrass. These specific units were also known to have motors that go bad which is over $750 to replace... which I've had to do twice for each unit under 5 years of ownership. To top it off these motors are not part of the manufacturer warranty. Seems like the products and services sold here are very low quality with even worse support."

"DO NOT ABSOLUTELY DO NOT USE THIS COMPANY. I bought my air unit from Sawgrass Air Conditioning and have come to find out that I was completely lied to about my warranty for my air conditioner. The sales person told me I had a 10 year extended warranty and today I was told my warranty was expired due to it being only a 5 year warranty. The technician told me today that the parts would cost me $1150.00 and the labor would cost me $550.00 and it could not be fixed until Monday. They gave me push back on the labor contract I originally purchased from them. After realizing this company cannot be trusted I called another company. The other company I called charged me a total of $613.00. I was grateful that I found the other company. Unfortunately Sawgrass Air Conditioning cost me $613.00 because the parts and labor should have been covered by them. Sawgrass Air Conditioning not only would not cover what they orginally said they would they wanted to charge me $1700.00 and could not repair my air conditioner until Monday and today is Friday. I only gave Sawgrass Air Conditioning 1 star in order to do this review. They deserve no stars for being a deceptive company. DO NOT ABSOLUTELY DO NOT USE THIS COMPANY."

"We have had multiple horrible experiences with this company. They installed a new air conditioning unit a couple years ago, during which they gave us a full written 10 year warranty covering parts and labor. The air conditioning unit was registered with the manufacturer guaranteeing the warranty. The first time the AC broke last year ($13 Capacitor breakage), we called the company with the technician showing up the next day. He refused to honor the warranty and abruptly jumped into his van and left. A week ago the AC broke again, this time the blower motor (a part that is under full factory warranty). So we called them again and they showed up the next day, looked at the warranty, and took the old motor with them. They told me they would order a new motor and it would be installed the next day. However it took them several days to get the part. Without any notice the owners son left the broken motor on my doorstep a couple days later. They held me hostage for a week with a completely broken unit, forcing me to pay someone else to fix it. When I called the office they told me they cannot honor the warranty using the excuse that they made a clerical error on their papers. The whole decision to choose this air conditioning company was based on their promise to provide a 10 year full warranty which they are now going back on. They will say and do anything to make a sale but after they have your money they will very quickly go back on their word. The entire staff was extremely rude and unprofessional. I have even called the police on this company who told me they have bad business practices."

"Worst company I have every worked with. Very unprofessional, very poor service. Initially I was quoted the price of a new unit by their salesman, Glenn Ripoll, since my A/C failed during the month of September in South Florida. He stated that it would take 2-3 days to prep the unit and install. I called him back the next day, and gave him the go-ahead. I kept calling throughout the week, but he wouldn't answer. It took two weeks of me constantly calling both the company as well as the Glenn, till they finally came out. The appointment was scheduled for a Friday morning at 9AM. They never showed. At 10:00 AM the secretary called me and told me that my appointment had been "changed" to 1 PM. They never showed. At 2 PM after several phone calls, I told her that if no one had showed in 30 minutes, to forget about it. She said they were on their way. They finally came at 4 PM, two Cuban contractors from Miami who spoke absolutely NO English at all. They didn't even work for Sawgrass Air Conditioning, they were contractors. No courtesy, no apologies, no professionalism. They ripped off the shelving in my closet to gain access to do the install, and left the place a mess."

"The technicians did an excellent job installing my unit. They kept their work area under control and left it clean. The workmanship of the installation was great, with attention to detail and quality very high. I was impressed with their focus on the installation and how the job was completed much sooner than I would have imagined. They answered questions I had and their installation process. I have been very happy with the end result. They are reliable and effective and I would highly recommend them!"