Orlando VW North Service

"My experience with Orlando VW North was nothing short of a nightmare. Despite my initial review detailing the abysmal customer service and lack of professionalism, they chose to sweep my concerns under the rug by REMOVING my feedback altogether. It's evident that they prioritize their image over addressing genuine issues raised by customers. Not only did they fail to rectify the situation, but they also wasted more of my time with empty promises and excuses when they half-heartedly sought a resolution. Their dismissive attitude towards customer satisfaction is appalling. To make matters worse, it's infuriating to discover that the solution to my problem could have been easily resolved, as demonstrated in a YouTube video that mention to them prior to me initially leaving my car there. It's clear that Orlando VW North is more interested in profit than providing adequate service and support to their customers. Save yourself the headache and avoid Orlando VW North at all costs. Their incompetence, disrespect, and disregard for customer concerns make them a dealership to steer clear of."

"They made a very long and interesting day better! Really doesn't let patients down!"

"Thank you to the service department who went way beyond the call of duty. Kenny and Lenin are the best! They helped me without an appointment when I did damage to the body of my car and even helped me find a body shop. I will always return to VW North Orlando service."

"Went in to schedule a service and stood there for about 5-6 mins with no acknowledgment. There were 3 service advisors sitting at their desk not on the phone nor assisting anyone face to face. I stood on one side for a few minutes then moved on the other side closest to the door and still no acknowledgment. They all saw me there but no one wanted to assist. Even the salesman who initially pointed me to the service dept went back to confirm they were still there & not helping anyone. I’m a first time VW owner and thus far I want to trade my suv in only because of the poor service in the service departments and having to drive 20 + miles to get my suv serviced."

"I am very impressed with this dealership's service department. Michael has been a true customer service orientated individual that patiently listens to your concern, provides reasonable options, and stays in communication. The rest of the team is just as great. I had an issue with my VW where we were getting ready to pull a lemon law. We had brought it to the Lakeland Dealership where we originally purchased it, 3 times (highly recommend no one goes there!). One trip to VW North Orlando and the level of attention was a thousand times better than Lakeland. They tirelessly looked for way to make the repairs even though they could not replicate the problem and still replaced parts. After nearly 2 months, the problem happened again and because of their great customer service we decided to try one more time. This time they not only discovered the problem, found a second issue, completed a recall, did the 10,000 mile service and to top it off, Michael came in on his day off to let us know the car was ready and even though the service department was closed, he left it with Sales so we could conveniently pick it up. Hands down, blown away. Thank you!!!!"