FCI Residential 2199 Ponce de Leon, Coral Gables, FL 33134

"EPIC RESIDENCES- Managed by FCI Residential Beautiful apartments and Great Location. Moved in September. However extremely disheartened at Management’s Handling of apartment Flooding. November 16- Ceiling started leaking over bedroom furniture. Maintenance was notified. Roofing Company “fixed” the leak about two weeks later. November 30- Renters Insurance DENIED claim for bedroom furniture damages due to no wind damage present. December 5th – Front office explained to me that the roofing was FIXED they will NOT cover cost of damages. I replaced Items out of pocket. December 15 – Ceiling started leaking again in same spot! Front office told me it will be another 11 days before the roofing company can have another look. It’s been one month and counting since I’ve been able to use my bedroom. Company will not reimburse damages and not reduce/remove Rent. I am also out of pocket a lot of money because of recurring issue and managements refusal to accept financial responsibility. Zero Stars for me. Videos and Pictures Attached."

"After moving out, I was billed multiple over charges. I contacted FCI residential since the leasing office at my community kept giving me unclear answers. I experienced the most unprofessional service from the operator. She was extremely rude and wasn’t able to help me. I was explaining to her how she could help me or guide me and she could care less to hear me without cutting me off. I believe her name is Michelle. Better customer service would be appreciated."

"Working for FCI has been a breath of fresh air. This has been on of the best professional experiences I have had since I got into this industry 5 years ago. The love and support that you get from upper management is motivating. It inspires you to achieve and supersede your goals with all of the support from your direct team and the corporate team."

"I love these group of people Azucena was the person who helped me get settled in and made my moving process smooth and fun experience. She went above and beyond to make sure I had all the information required to make the right decision in moving to Florida. I also met the rest of her team and were also very friendly, upbeat, and professional. I highly recommend this Home away from Home Apartment complex! CUSTOMER SERVICE is vital for relocating from another state. I HIGHLY RECOMMEND THIS LOCATION FOR ANYONE MOVING TO FLORIDA."

"FCI Residential is a company that cares and truly believes in their vision, and the vision of their employees. Upper management sets the bar high; as they are all very knowledgeable of the industry, and very assertive and supportive in assisting all employees meet their full potential. They take pride in all aspects of their assets, go above and beyond to ensure that all properties exude luxury, and provide the absolute best customer service. This is an amazing company, and as we continue to grow, I truly believe our sky has no limit. You can live anywhere, and you can be employed anywhere, but why not be employed by the best company in the industry or live in one of the most beautiful luxurious communities throughout Florida?!"