The UPS Store

"**PLEASE SEE UPDATED REVIEW Employees are actually very nice here and very helpful! Great customer service! **UPDATE: I’m updating my review in hopes that management/owner nip this behavior… I will stand by the fact that every employee, with the expectation of one young lady, is always very nice and helpful. This particular person never smiles or greets me (I say “me” because I haven’t paid enough attention to her interactions with others) and I always pick up a negative energy from her. Well, yesterday I stopped in after 3:00 to make some Amazon returns (I make a lot of Amazon returns at this location) and I received the same coldness. In fact, this time, I asked if she was having a good day and she replied it was just really hot; I was standing right in front of her and the a/c was actually blowing cold right on me. A gentleman walks in and she asks if he has an Amazon return and directs him to the self-service. Her male coworker then walks over, and she proceeds to tell him that Amazon returns should only be able to be made at Amazon. I actually couldn’t believe that she said this right in front of two customers that were there for the sole purpose of making Amazon returns. I found that to be quite rude and unprofessional, and I actually did tell her that that was a conversation she probably should have waited until there weren’t customers present especially that were there making Amazon returns. I utilize this location as it’s my nearest UPS store and appreciate the convenience of making said Amazon returns here. I don’t appreciate dealing with unfriendly people that seem to have a chip on their shoulder and make me feel uncomfortable as a customer and I would be more than happy to go out of my way to the next closest location just so I don’t have to be treated in such a manner; that was a very unwelcoming statement to make to another employee right in front of customers. Not okay!"

"Wonderful service! Employees are very friendly and accommodating. Not sure why other reviewers are saying negative things. Never had a bad experience there. Is there sometimes a line… Absolutely. It’s a busy location. But it moves as quickly as possible. There’s a new self scan station to use as well."

"Definitely my favorite UPS store, i stop in here quite often & always appreciate the quick & efficient service they provide. Thank you guys for your hard work & multitasking to get everyone in & out as quick as possible."

"You might think about putting your correct business hours on internet. Wasted my time and gas today (Monday) 9:30 AMto drive over there to ship a package to find different store hours posted in your front window. That's on management. In reference to the owners response that what made me think it wasn't open. When I walked up to the front door at 9:30AM and the the door was locked and I did not see any movement inside."