Ocoee Mail Center

"No words for how disappointed I am with this location. Used them for a few years and then BAM…service down the drain! Was expecting a very expensive shipment that I was supposed to pick up from this location. It was for my customers and very urgent to my business! I called the location looking for the package and am told the sender (located out of the country) canceled the delivery. Made no sense because the sender was paid in full and has been excellent since I started working with them. Also the tracking showed it arrived in Ocoee and was REFUSED?! I called FedEx trying to figure out what happened and a supervisor told me a “female name” at this location REFUSED MY PACKAGE!!! I am the recipient, how can a mail center worker refuse a package not intended for them?! Insanity!!! I tried to reach the owner (told his name is Harry, that is probably not true either) to get more information and try to prevent a future issue and NOTHING! Disgusted does not begin to describe how I feel about this situation. I am contacting the Better Business Bureau because their disrespect of my business has cost me hundreds in re-delivery costs and time. Have your packages shipped here at your own RISK! If they don’t want to receive it (a MAIL CENTER?!?) then you are totally up a creek without a paddle! Even worse, no apology and just passing the buck! I will never do business here again! **Update: Really shocked and saddened to see the response from the owner on this issue. No call was received about this package and even more disheartening we spoke directly with the name of the individual recorded as the “refuser of the package”. If you personally handled this, Harry, then why does the name say otherwise on who refused it. To add insult to injury your worker stated on more than one call your business NEVER refused the package or handled it. On her third discussion with me she shared that it in fact arrived to your business and was returned by the FedEx driver and he just “threw her name down” as the contact. We have reported him to FedEx, as well based on the information she provided. What’s really shocking in reading your response is it appears the worker was not honest, again. I suggest, as a fellow business owner, that you meet with your team and discuss customer issues before responding. Had you contacted me directly (which I requested but was told you were too busy) it may have helped clear some of the issues. Unfortunately you had time to sit and type a response but not exhibit quality service and make a 5 minute call."

"I’ve been coming here for years and I have never had a single problem or issue with this company. The manager Harry is a great guy and all of the employees are great as well."

"This store is perfect for all of my business needs! They have been very helpful and efficient every time I go! I actually go a few miles out of my way just to go to this location for peace of mind I will be taken care of."

"I have to give credit where credit is due. I go there all the time and I could not be happier with the customer service . Each one of the staff is very friend and very helpful. No matter how sometimes an unhappy customer gets they keep moving forward with a smile on their face trying their best to make things right. You guys are awesome and I want to thank each of you for what you do. It’s hard in this fast pace world to make everyone happy but you guys are doing an awesome job! Thanks , keep it up !!"

"They have a lot of packing supplies. It's very nicely organized however they DO NOT scan URL codes to print pre paid labels. You have to print out the label at home before you bring your package or you can pay for full service. Example I have a return from Amazon and all I have to do is take it to the ups store so that they can scan the code sent to me via email and UPS should take care of the rest. They don't do that here. Here you need to pay for a new label or print one out at home."