Sleep Number

"Please, if you’re thinking about buying a sleep number bed. Run. Bought a mattress 1 year ago- to which conveniently is when the warranty on the bed runs out- and have now begun experiencing issues with excessive air loss. The customer service department is unsympathetic and unwilling to help. Just left my most recent phone call in tears because of how rude and harsh the representative David was, not to mention being on hold for over 25 minutes. Horrible experience all around and I wish the store had been more upfront about the “100 day trial”, because after that point, good luck."

"When you can’t make a decision because there’s just too many of em, Kendall is the woman to see. She entertained my indecisiveness and helped make my decision when it came to what pillow I wanted. Ended up walking out with pillows she is that helpful. She’s an asset to this store. I love my Sleep Number even more now. Thank you Kendall for everything."

"While I have no complaints about the Boynton Beach Sleep Number store (the staff there have actually been very helpful - Thanks), I will NEVER BUY A SLEEP NUMBER BED again. We thought our Sleep Number Bed was great until our pump broke, rendering the bed useless. I ordered a new pump, and was told the product would ship in 4-7 days. 10 weeks later - still no pump, and NO ONE AT SLEEP NUMBER CUSTOMER SERVICE SEEMS OVERLY CONCERNED THAT WE HAVE BEEN WITHOUT A BED FOR 10 WEEKS! Repeated phone calls all end with the same message - we will email you once the backordered pump is shipped. No one can tell when when a pump might arrive. Supply chain issues and chip shortages does not change the fact that when the company changes its pump design, replacement pumps are very difficult to find. What good is a 25 year mattress warranty when they don't routinely stock older pumps? If your pump goes bad, you may have to replace your entire bed!"

"By far the most helpful, friendliest and non pushy sales staff i have ever encountered! Kendall and team made the shopping experience a pure pleasure! Answered all my questions, and found me the perfect setup for my new house. Shopping is usually stressful but that wasn't the case here! 10 stars if it let me"

"We had a great sales experience with Mary who did an excellent job explaining all of the different options. She is patient and kind and follows up. She answered a million questions from my husband who is an engineer. We are super excited about our final decision to purchase the I8 adjustable mattress and bedding. Can’t wait to get it! I will be following up with an additional review."