The Home Depot

"Home Depot has become my home away from home. Needed to do some upgrades to my newly purchase condo, every associate were a delight, guided me with no problems. Jim at carpeting was such a great help, he made me feel like family, arranged the installation to be done for the day I needed it and followed up to make sure it was done. To order a stove top and a low profile microwave also went without a hitch. I don't like going to a known competitor because, unlike Home Depot, it's very hard to get someone to help out."

"Beware when doing your returns, they ask you to give them all returns and receipts at once, and they don’t process all return items. By then, if you haven’t counted all your items, you just don’t know if they are all there. I learned it the hard way, it has happened several times. Just yesterday, I had 7 items to return, and the cashier only processed 5. When I looked at the receipt, and told her that she had not processed all 7 items, she was mad, started talking to me like I was a child. Never an apology, as if I was inconveniencing her. I just wonder how much money I have lost by trusting them with my returns in the past. Shame on those employees who take it upon themselves to screw the customers."

"Very friendly helpful staff! Refreshing these days. Jacob went above and beyond helping me find the right pet Cam and the lady at check out was very friendly and helpful. Dog friendly and not too crowded."

"the telephone payment system is very bad, you can wait for more than hours to be able to pay for things, in the costumer service area, there were 4 people practically standing still, I asked to pay for just one fixed box of the product, I They sent a queue of more than 1 hour, I advise you to migrate to Lowes, the prices and the service are more efficient! Even if you're used to Home Depod, you should still go to Lowes!"

"Home Depot Services. Incomplete, unprofessional, unresponsive, very poor communication. We priced Home Depot Home services to have our cabinets resurfaced and a new countertop. After several quotes from various services, we decided to go with Home Depot’s service even though it was the highest of all. Mainly we chose them because they promised complete service. We agreed. Then we heard nothing from them for 3 months, then the countertop contractor came to measure for the template. About a month after that we received message that they are ready to install the countertop, still nothing from Home Depot services about scheduling the demolition of the backsplash and tile. Even though we have called several times and sent emails. We finally received call backs after going to upper managers complaining about the lack service. They informed us that the countertop will be installed and gave a date. We had to tell them that the sink had not arrived and still no demolition work had been done. Finally a date was set for work to demo the kitchen. I took the week off to be at home and the day they were supposed to start no one showed up. Again we called several times with no response. We contacted managers again and found out our demo was canceled. When it was back on we discovered that the contractors were driving from Orlando and would let us know arrival times. That never happened any day they were supposed to be here. The contractors seemed every day to be in a hurry to leave to drive back to Orlando. Home Depot couldn’t find local contractors in Tampa? When the work was ‘completed’ we pointed out the unfinished bits and were told that they don’t do that. Again we complained to management. An inspector from Home Depot came out and found more things that we didn’t know about that should have been done and wasn’t. We were told at that time that what is not done will be completed. A month later still no response from Home Depot Services as to when it will be finished. The incomplete work is shown in the photos. 5/4/23 Update: it has been since march 28th when the inspector checked the work done at our home. We have called and left messages for Home Depot services repeatedly with no replies. As of today we have convinced 2 people that have started working on their homes to not use Home Depot’s service at all. We will continue to let people know of the unsatisfactory work that was done for us. 05/17/23. Update Finally was able to schedule the work that was left incomplete to be finally finished. The work was set to be done today(5/17/23). My wife and I took the day off from work to be here for the completion. We waited for the workers to arrive. When the time passed the arrival time, we called and found out that they cancelled our appointment because the workers had not completed work from the day before. This appointment was scheduled over 2 weeks ago. We did not find this out until 9:20 this morning. They knew yesterday that our appointment could not be met. A whole day wasted! We are very disappointed and frustrated with the Home Depot home services and do not plan to use them again. We will update on the progress of this project that started in February and still is not completed."