Firestone Complete Auto Care

"Wish I could give a 0 star review. Twice we have been let down by this Firestone location. Rude staff. Terrible customer service. Spent 1000.00 dollars fixing my wife’s breaks and batteries and the next day the car wouldn’t start. Seriously. Do yourself a favor don’t take your business here people. Very unfortunate but is what it is. GM, Assistant GM all no help here."

"They stole my engine cover and tried to tell me my car needed $3,000 worth of work when it really needed a $10 part that I was able to change myself. When I asked where my engine cover was they said it wasn't there when I brought the car in, which is a lie. Do not take your car here."

"This place previously was great. My current experience is horrible. Brought my car in bc the tire pressure light was on, after a long song and dance they asked if I wanted to wait two hours to get it checked. I didn't, I brought my car to good year, immediately the guy checked my tires and there was a nail in one of the tires. But since I had the warranty with firestone, I brought it back. They fixed the tire. The light is still on. Brought it back, they said they had to reset it the light. Great....but now the light is back on, brought it back in and they are giving me an attitude and charged for the service. Its like I'm begging for service....and horrible service at that. Do yourself a favor and go to good year."

"To start, my car has never made any noise prior to this trip to this location. I took my car in for front brakes and rotors and after picking my car up and about half way home, i start hearing squeeling when braking. Hmm. Couldnt be me i thought, I get home and hear it again so immediately i call them and explain the now issue and instead of listening, i get told "we told you that you needed back brakes" my reply, "I told you my car never made a noise before you touched it". They told me to bring it back in to look at it and after a few hours they call telling me the will replace the parts again. I get the ca back a second time and all seemed fine until a couple weeks later and guess what? Same squeeling. Here we are now for the 3rd time for the same issue THIS TIME WITH A DIFFERENT LOCATION and find out 1. You never broke the brakes in. 2. You used cheap parts on a 600$ job and 3. You never did it right the first time. Now my so called new rotor looks worse than my old rotor and you only replaced the brakes the 2nd time in. I mean does that look like a new rotor to you?"

"It's fantastic to hear that you have such a high regard for Firestone and consider it like family. Superior service and the peace of mind knowing that your car is well taken care of can make a significant difference in your overall experience. Thank you for sharing your positive thoughts about them! Firestone is a great place to take your car and you basically never worry about money. Its family. I would take the entire family. Service is superior. It's wonderful to hear that you've had such a positive and longstanding experience with Firestone. Building a strong, trusted relationship with a business can be invaluable, especially when it comes to services like car maintenance. Great hospitality, value, and customer service are indeed qualities that many people appreciate in their service providers. It sounds like they've become an important part of your life!"