Doug's Automotive Repair Service 8800 Southwest 129th Street, Miami, FL 33176

"Doug was great. Kept us very informed along the way. Highly recommend."

"A Nightmare Experience at Doug's Automotive repair 8800 sw 129 st. Miami, FL I recently had the misfortune of visiting [Doug's Automotive repair 8800 sw 129 st. Miami, FL for what should have been a routine air conditioner repair covered under warranty. Unfortunately, my experience at this establishment was nothing short of a nightmare, leaving me frustrated, disappointed, and questioning their integrity. First and foremost, their inability to properly fix my car's air conditioner is a testament to their lack of expertise and commitment to quality service. After leaving my car with them for what I hoped would be a quick fix, and a $1.300 bill, It's bewildering to think that a supposedly reputable car repair shop could fail to diagnose and repair such a basic issue, especially considering their supposed qualifications. What made matters worse was their audacity to attempt to charge me additional fees for repairs and claim that I now need new tires (unrelated issue). It's not only unethical but also demonstrates a complete disregard for their customers' rights and trust. I had to fight tooth and nail to avoid being scammed out of my hard-earned money for repairs that should have come at no extra cost to me. The customer service at Doug’s Auto repair was also abysmal. The staff exhibited a dismissive and apathetic attitude towards my concerns, making it clear that they were more interested in making a quick buck than in rectifying their mistakes. My attempts to communicate my dissatisfaction were met with a shrug and excuses, leaving me feeling frustrated and unheard. Furthermore, when I went to open the hood to check on what they had done, my hood was difficult to open. They did NOT want to address that issue and said it was my responsibility. It was evident that attention to detail and professionalism were not priorities for them. In conclusion, my experience at Doug’s Automotive was beyond disappointing. Their inability to properly fix my car's air conditioner, coupled with their attempt to charge me extra for associated repairs, showcases a lack of competence, honesty, and respect for their customers. I would strongly advise anyone considering their services to steer clear and find a more reputable and customer-centric establishment. It's a shame that such businesses continue to operate, preying on unsuspecting customers who deserve far better."

"Professional, honest, reasonable - all things you look for in a mechanic. I brought my Toyota Corolla here for a leak after being told by the dealership it needed thousands of dollars of work, and it turns out all it needed was a new gasket (~$200 with labor). They were also good about answering the phone which is always appreciated."

"I have the first Ford hybrid brought into the state of Florida. It came to me only because I wrote an irate letter to the Chairman of the Board complaining that all thew hybrids were being shipped off the line directly to California. It's now old enough (2005) that even the dealers wouldn't attempt to decode the hybrid fault I got as the car died in the middle of US1. The stellar reviews on Doug's website encouraged me to have Ole' Bess towed to him. I am so glad I did. He worked his way to a fuel pump replacement. I just picked my antique up and it's running great. Every thing the reviews claimed were, indeed, true. I committed from here on. He kept me informed, did a good job, treated me in a friendly and respectful way."

"Excellent auto repair shop. Doug and his guys really know what they're doing. Honest and trustworthy mechanic. Doug will treat you right. Very safe place to take your vehicle. Highly recommended."