US Installation Group Inc

"Floors look great, BUT don't ever expect warranty work. Been waiting for over 2 months and have gotten every excuse except my dog ate the transition strip from the general manager in Venice. He always has a different excuse of why my 15 minute job is not being taken care of. He even personally guaranteed HE would come and do my small warranty job. Good thing we did not hold our breath....if I could give him and his coworkers a zero I would have. The installers themselves have always been great. Not hard to tell why they have a rating so low!!! Oh, don't call corporate because they don't call back either."

"Home depot scheduled USIG to install my vinyl plank flooring in my 700 sq ft condo and they would move my furniture. They said they had to remove the bamboo flooring first. So I paid extra for that. USIG showed up and said they needed a machine to remove the bamboo flooring and they left. So it was rescheduled. 2nd time they showed up they said I had too much furniture. I had your standard pieces of furniture for livingroom and bedroom. I even took my bed down myself. They left and I called home depot and they were very understanding and confused as to the excuses USIG had for not installing my floor. USIGs employees just didn't want to do it. I received a refund for installation and found my own installers and saved $1000. Glad I didn't use home depots installers. I got a father/son to install it and they never complained and did a fantastic job. Do not use home depots installer USIG for flooring."

"Sharing our experience using Home Depot and "USIG". We ordered flooring from Home Depot and they use USIG as their installation company. Robert was sent to do our floor here in Florida. We requested the floor being leveled prior to the install. We had one corner of the room that was lower (settling happens). Robert ordered the leveling concrete to arrive with our Vinyl Plank. The day of the leveling came and was done quickly by Robert. Too quickly. He did not clean the concrete. He did not scuff the concrete. He didn't even fill the crack in the floor. He didn't PRIME the concrete. HE DIDN'T EVEN SCRAPE OFF THE LEFTOVER BITS OF CARPET PADDING! Just mixed and poured mixed and poured and was done in less than an hour. And that low corner? HE DIDN'T EVEN TOUCH IT! Now it's actually worse that when he started because he poured all the way ...near it...and left it. Then showed up the next day and covered everything in plastic before we could see it. So I asked him...why didn't the corner get poured and he said it didn't need to be. But then he walked off the job after telling US we need to complain complain complain at Home Depot for the bad flooring. The white sections are a filmy nightmare getting all over everything. I've been told this is due to too much water. Lucky for us Home Depot delivered us 34 boxes of water damaged flooring (special order that arrived in 2 days after hurricane Ian but "wasn't just sitting in the store". Anyway. I'd think long and hard before allowing these "contractors" in to do any work...or, like us, you'll probably have to do it again the right way. BBB complaint lodged....and our attorney has been called."

"Left my daughter’s room like this and refused to come back. This is the worst experience with a carpet company i have every experienced. The reason they said that wouldn’t do the job is because our sheets were on the bed upstairs and three tv’s were still plug up. Home Depot wasn’t any help either and I will not be doing business with either of them ever again"

"They left multiple double edged razor blades lying around our home! Some in windows and some in our driveway / lawn. We have 2 very small boys (an infant and a toddler)! They also canceled 4 times before they showed up. They also scraped up the walls & doors in literally every room they worked in, plus the entryway and hallways. Absolute nightmare."