Bob's Auto Repair

"Dear Bobs auto Repair, I'm writing in response to your recent message regarding my recent service experience. While I appreciate your offers to remedy the situation, as the customer, it is my right to choose where I take my business based on my preferences and needs. As I've expressed previously, I felt most comfortable having a detail specialist address the interior cleaning concerns, given the nature of the soiling issues. Continuing to insist that I return against my stated wishes risks further damage to the customer relationship and trust in your business. You don’t get an electrician to fix your plumbing. All companies will encounter problems at times. However, it is crucial that customer feedback and preferences are genuinely listened to and respected. For future reference, acknowledging a customer's decision in a timely manner without repeated attempts to change their mind will go much further in rebuilding trust after a negative experience. I understand this was likely an isolated incident, and I hope my honest feedback can help you strengthen your customer service approach going forward. While the situation was disappointing, I wish your business the best in continuing to serve your community. Please do not contact me further about this matter. Regards, James Jeselson"

"I called Bob’s after getting a high quote for a repair at the BMW dealership. Bob’s offered to give me a free estimate. I took my vehicle in for the estimate and was pleased with the quote. The garage was also very clean. They fixed my issue for a fraction of what I was quoted at the dealership. Quality work, friendly, and great price!! I would highly recommend!!"

"Great people to work with at Bob’s. Took great care of my F150 4x4. Price was reasonable and came in under the estimate. Courtney is a very nice and knowledgeable advisor and price shopped for me. Shop is very clean. They did the extras like airing up my spare tire and putting it back in place. Didn’t try to upsell me things I don’t need yet. This is the first place I’ve been to in years that I didn’t have to return for something left undone, loose, leaking or broken. (Dealerships and chains,UGH!) Thank you BOB’S! You earned a returning customer"

"These guys were Great! I just got done replacing the ball joints, tie rods and ends on my 1995 Ford F250 and they did probably the first alignment it had had in 10 years or more, since before my buddy owned it before me! And when they were done with her she drove nice and straight! Felt good to have all the work I did put into place!!! And the price wasn't bad either! Thank you Bob's!"

"I chose Bob’s from its great Google reviews & I’m glad that I did! It’s easy to feel taken advantage of when you’re a young woman with car troubles, but I didn’t feel that way here. I went in expecting my front wheel bearings to need replacing and an oil change, but when more than my initial problem appeared with the wheel bearings, they called me, explained, sent photos of the problem, and let me know the new cost. Even though it ended up being more than I initially planned, Christian was able to apply some discounts and save me a good chunk of money! My Jeep is running much more smoothly, is much quieter, and I feel so much safer now."