Walmart Auto Care Centers

"I visited this store to inquire about having someone just take a look at one of my tires. They state in several places online that they service tires and do several services of the sort. One of my tires had not been taking air when filling it and I wanted someone to verify that it was not damaged in any way. To begin, there was nobody present at the counter when I arrived, fine…. I walk back outside and pull my car up to what seems to be a check in point. After around 10-15 minutes a gentleman named Brian walks up to my car to ask some intake questions. I begin to describe what had been happening before he cuts me off and says they aren’t doing tires today and to try to “walk-in” at 6am the next morning. I explain that I’d be more interested in setting up an appointment, since I already know they offer tire services and I’m comfortable with waiting a few days as the problem is not urgent. He gets all of my information, address, phone number, everything and says that they could see me on Sunday. This is 5 days from today, i ask for what the time would be for the appointment. At this point Brian tells me to “hang on for one second” before he leaves for thirty full minutes. At the 30 minute mark, i decide to try to find someone to speak to, I waited much longer than I should have but i wanted to give Brian the benefit of the doubt. Once again, there is no one to help and I only see one younger gentlemen servicing a car and no one else in sight, it was like he vanished. I cut my losses and left at this point, don’t waste your time here… hoping i had a bad experience and this isn’t the norm however I can’t imagine any customer willing to sit for that long. Cars were piling up behind me and each customer looked angrier than the next. Visit Action Gator Tire right across the street or the Firestone in Winter Garden."

"This place is absolutely the WORST car center in Orlando. My parents had an appointment at 7 am, and after four hours waiting they got the car back. This was the first car they started working on. They are slow and are not mindful at all about the time of their customers. DO NOT GO THERE! Everyone I speak with has something bad to say about this car center. They are lazy, and they disregard work if they don’t feel doing it. Terrible service. Don’t waste your time!"

"They don't even deserve a star today, May 25, I went to have the oil changed in my car. A man named "Carlos" helped me, apart from the bad treatment of attention by this employee, he told me that I had to wait 5 hours for a simple oil change. dw oil which is illogical since there were not even 3 cars inside the workshop the managers and directive of this store should definitely review this situation in the vehicle part because apart from having super bad and lazy employees one pays to have to put up with a bad service and it really is not worth it I prefer to go to other places"

"Avoid avoid avoid. Bought tires online and made a reservation to have installed. Showed up, took my car and was called 2 hours later that they didn’t have my tires. Was told that I’d be contacted when they came in, never did. Instead, they closed my order as completed. The team was unhelpful and had to call corporate to help. Saving grace is Walmart is massive and provided a refund immediately. Running on a month of going back and forth. Execution, staff and service were all terrible"

"The best quick and friendly service I’ve encountered at a Walmart. Auto Care Manager Mike found an issue on my axle and answered the question of why I was hearing this annoying clicking noise. They not only installed my brand new tires, but also gave me vital information to save me thousands of dollars down the road. So much thanks goes to you Juan and my friend Maverick."