Kent Furniture

"We outfitted most of our new Florida home at Kent’s, and they were excellent. Nan Cranston was our sales lady. She took great care of us with absolutely no pressure but lots of good advice. The prices were certainly not cheap, but they weren’t as high as some other stores in the area. The service from both Nan and the delivery team was outstanding. Best of all, we have lovely furniture for our new home! We would recommend Kent’s to anyone!"

"I have never been disappointed with the furniture quality or impeccable customer service Kent continues to demonstrate. Mechanical parts unfortunately can break but Kent stands behind their furniture... If you need furniture look no further than Kent for not only a great selection but customer services second to none.... At my age or any age for that matter , peace of mind is priceless!"

"My recent visit to Kent furniture left me deeply dissatisfied due to the lack of attention and poor service provided. Upon entering the store, I found an employee comfortably seated on a couch, engrossed in their phone and seemingly disinterested in attending to customers. Throughout my time there, this individual completely ignored my presence, failing to offer any assistance or even a simple acknowledgment. It was disheartening to witness such a lack of professionalism and basic courtesy. As I made my way out, I was asked in a casual manner if I found everything I needed, which only added to the overall disappointment. The level of service displayed was far below expectations and left a lasting negative impression. A customer expects attentiveness and helpfulness, which unfortunately were sorely lacking during my visit. Improvement in staff engagement and customer-centric focus is direly needed at Kent furniture to ensure a more positive and welcoming experience for future patrons."

"The only reason I gave them a two star is for quality. Customer service support leaves a lot to be desired. We ordered bar stools 4 months ago. Originally, I was told no more than 2 1/2 to 3 months since they were a special order. Just hung up only to find out it is going to be another month or so before they come in. I am very disappointed in their service."

"We stumbled across Kent Furniture while out looking at other furniture stores. So we stopped in to check them out. They had a decent sized store with a good amount of offerings. We walked around and were allowed to shop in peace. If we had questions, folks were readily available to assist us. We dealt with multiple sale people during our visit. Life happens and it interrupted our shopping visit. But the folks at Kent Furniture step right up and cover the other employees when life interferes with things. Better yet, these folks actually seemed to like each other and care about each other. That is why I gave them five stars. Because of the employees, how they care for and help each other, and how they treated us. We truly felt welcome, and not just a customer. No we didn't expect to be invited to dinner. But we felt welcome for more than what we would buy. We did make a purchase in Kent Furniture. They have free delivery, which we scheduled over a week out. We wanted to come back and look some more. Which we did. And we made another purchase which would be loaded on the truck with our first purchases. And everyone was still great. And they pretty much remembered us. Maybe not everyone right away. But most folks. Just nice people. Anyway, our furniture was delivered on the day promised. It was delivered nice and early, which allowed us to get other things done with the rest of the day. The delivery guys did admit that it was too early for the following deliveries, so we benefitted from it. The delivery guys were professional and nice people. The delivery went off without a hitch. As such, we are very satisfied. Now Kent is not perfect. Some of the prices were good, some, I didn't consider all that great. I could say the same about some of the merchandise. But for the most part, we are very satisfied with our purchases from Kent Furniture. We have purchased from five different furniture stores recently. We have visited many more than that, shopping for furniture. And we're not done yet. Kent Furniture is one of the top stores that I will go back to. They offer a lot of decent quality items (not all) that we would consider. They have mostly decent prices. The deliver and set up for free. And the employees from sales, management and delivery were all nice and professional folks. I guess there's a reason that Kent has so many five star ratings. And I'm now one of them. And I rarely give five stars unless the store or such is outstanding in their price point, for their product. Kent furniture is a rare gem. Obviously, I recommend them."