Pep Boys

"I am happy with the service at Niceville's Pep Boys. Be aware that your vehicle will not be done immediately, they do good work, and are very busy. I generally drop off the night before and pick up 5 pm the next day. Again I have been very happy with their work."

"From the initial interface with store associate, friendly smile and listening to my request, it was solid. Then he reiterate the request and wrote it to have the work done. Excellent! Keep up the good work."

"Called and talked to Derek. Best overall conversation I've had with a mechanic in a while. He was honest and upfront, explained all the options, and even made sure to point out an unnecessary service another business suggested."

"I had an appointment for 0900. I called to make sure and they said to bring it in earlier if possible. I got there and overhead one lady tell some other customer that they don’t do appointment. I was so confused. When it was my time to be helped they said my flat tire repair would take all day and I can’t wait for my car. I think they were telling me I shouldn’t wait not that I couldn’t wait but the sir probably worded it wrong. Then they said I was behind the whole full parking lot of cars. So does my appointment mean nothing? I won’t say they have bad customer service. I just want to know if y’all honor appointment or not?"

"In the past I had taken my vehicles to different auto shops for different things. I finally decided to try out pep boys in niceville. Well, 7yrs later, I haven’t been to any other shop if my vehicle had an issue. And not just my vehicles, my parents, my sisters, and my friends. Pep boys not only has the knowledge for every vehicle, they have great customer service! No one’s perfect, but these guys come pretty darn close!!! PB fan for life!"