Icing

"Store was dirty and the staff was very rude to me when I was simply asking for help finding a gift for my daughter. Apparently it was to busy for them to help me out but they seemed able to help everyone else just fine. I walked out without making a purchase. I would NEVER go back there again."

"This Icing had the friendliest, most professional, efficient employees i have ever met. Janetter rang me up and she was quick, funny and sweet. Daysi and zoei were awesome as well and they all helped me find things in 3 for my 3 daughters. Their store was very neat and organized and they were so friendly and helpful. Their pricing can not be beat."

"During my visit, I was exchanging some items that I had purchased a couple weeks prior. I went to the counter to process my exchange and saw only one associate on the floor. She was busy piercing someone’s ears which I totally understand at that moment. After waiting 10 minutes at the counter, a long line began to form behind me of about 5 other customers. The associate doing an ear piercing then realized and went to the back of the store to the break room and asked another associate to come ring out the customers in line. The associate in the back break room refused and stated she was still on her lunch break and that we would all have to wait 5 minutes until she was finished. The associate doing the ear piercing informed me it would be about another 5 minutes until someone could come help me. After waiting some more, I noticed other customers getting out of line, putting their items back, and leaving the store. I waited about another 8 minutes at the counter and the associate was able to finish up her ear piercing and process my exchange. The associate in the back break room NEVER came out the entire time I was in the store which was approximately 35 minutes. As someone who has worked in retail for 8 years and managed retail stores, I have a full understanding of what great customer service is and it was not this! Even if you are on break, I don’t believe it is good service to let a line of your customers wait until you are done eating. This definitely cost the company a few sales and lifetime customers!"

"Visiting from out of country. I was there on Feb.16/17 @11:30 am. Went in store looking for nose studs. Female staff was on phone when we went in there and I stood at the display waiting for her to come assist me. We made eye contact several times but after 15 mins, I left without ever speaking to her. I guess the phone call was more important than a sale. I would have purchased about $100 worth of sterling silver but she wasn't interested in serving us. Maybe next time she should put her customers first. Every other store we entered, we were greeted immediately and asked if we need any assistance. This store was the only exception. I would give 0 stars if I could..."